Lotfy Nagy Nagy

Digital Support Team LeaderFull Time

• Job Details:Work to lead the team to achieve higher rates, provide assistance, support, and communicate with customers directly to solve any problem that requires intervention.

Advanced Technical ADSL Support SpecialistFull Time

• Job Details:• Provide client support and technical issue resolution via phone and other electronic mediums. • Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only). • Configure software to connect to Internet application servers. • Obtain a general understanding of OS and application operations related to company-offered services. • Identify and correct or advise, on operational issues in client computer systems. • Perform the creation of new accounts using company provided software tools.