LR

Lorena Rayo

Head Hostess at Hotel Estelar Altamira

Ibague, Colombia

Work Experience

  • Head Hostess

    Hotel Estelar Altamira

    May 2020 - Present -4 yrs

    Colombia

    • Job Details:Spearheaded front-of-house operations, managing guest flow for a high-volume hotel. Implemented a new reservation system that reduced wait times and improved guest satisfaction ratings. Trained and supervised a team of hostesses, ensuring adherence to service standards and enhancing team productivity. Consistently received positive feedback for creating a welcoming and memorable experience.

  • Waiter

    Villa Ester Hostel

    May 2018 - May 2019 -1 yr

    Colombia

    • Job Details:Provided exceptional table service to guests, consistently exceeding expectations for order accuracy and prompt delivery. Increased average order value through effective upselling and suggestive selling techniques. Maintained a thorough knowledge of menu items, including daily specials and promotions, to provide informed recommendations to guests. Collaborated with kitchen staff to ensure timely and accurate order preparation and delivery.

    • Education

    • Bachelor's Degree in Food Safety

      Jan 2020 - Jan 2020 - 0 Month

    • Bachelor's Degree in Business

      University of Ibagué

      Jan 2010 - Jan 2015 - 5 yr

    Skills

    • Communication
    • Cash Handling
    • Table Management
    • Teamwork
    • Menu knowledge
    • POS Systems
    • Problem-Solving
    • Customer-centric
    • Organizational
    • interpersonal
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