Basic Info

Lojayna Moustafa

2 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Insurance Representative at Allianz Insurance

Experience Details

Insurance Representative

Accounting/Finance, Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Allianz Insurance (multinational)

Alexandria, Egypt

N/A

Insurance

N/A

Nov 2014 to present (2 years 1 month)
Guest Relations at Institut français d'Alexandrie

Experience Details

Guest Relations

Customer Service/Support

Entry Level

Guest Relations and customer service support at the French cultural center of Alexandria (French Embassy). Qualifications were fluent french language, good communication skills, punctuality and systematic work to provide the customers with the best service.


Company Details

Institut français d'Alexandrie (multinational)

Alexandria, Egypt

101-500 employees

Education

N/A

Sep 2014 to Nov 2014 (2 months)
Trainee (intern) at Medlevant (Hapag-Lloyd)

Experience Details

Trainee (intern)

Customer Service/Support, Sales/Retail

Student

Actually, i worked at different departments : Sales & marketing, Equipment control, Operation coordination, Outward customer service, Inward customer service, Documentation in customer service.


Company Details

Medlevant (Hapag-Lloyd) (multinational)

Alexandria, Egypt

N/A

Logistics and Supply Chain

N/A

Jul 2013 to Aug 2013 (1 month)
Trainee (intern) at Red Sea Diving and safari ecolodge

Experience Details

Trainee (intern)

Customer Service/Support

Student

My job was at the front office & guest relations department.


Company Details

Red Sea Diving and safari ecolodge

Marsa Alam, Egypt

N/A

Hospitality/Hotels

N/A

Jul 2009 to Sep 2009 (2 months)
Trainee (intern) at Kahramana resort

Experience Details

Trainee (intern)

Customer Service/Support

Student

N/A


Company Details

Kahramana resort

Alexandria, Egypt

N/A

Hospitality/Hotels

N/A

Aug 2008 to Sep 2008 (1 month)
Exhibitor & presenter (intern) at Red Sea Diving Safari ecolodge

Experience Details

Exhibitor & presenter (intern)

Customer Service/Support

Student

I presented Red Sea Diving Safari at the boatshow exhibitions in Dusseldorf, Germany as well as Salon de la Plongée in Paris, France.
My job was to give guests full information about the place, the available offers if they book at the show, the company's activities and booking for them.


Company Details

Red Sea Diving Safari ecolodge

Düsseldorf, Germany

N/A

Hospitality/Hotels

N/A

Jan 2008 to Feb 2008 (1 month)

Education

Bachelor's Degree in Commerce, french department

Education Details

Bachelor's Degree

Commerce, french department

Alexandria University & University of Poitiers in France, Egypt

Not specified

N/A

Double major Business one from Alexandria University and the other one of University of Poitiers in France. Had the diploma on the 2nd year from Poitiers, the licence on the 3rd year from Poitiers.

Alexandria University & University of Poitiers in France
2009 - 2014
Bachelor's Degree in Business Administration and Management

Education Details

Bachelor's Degree

Business Administration and Management, General

Graduated from faculty of Commerce-French department ( DFGA ), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Graduated from faculty of Commerce-French department ( DFGA )
2013 - 2014
Master's Degree in Business Administration and Management

Education Details

Master's Degree

Business Administration and Management, General

IAE Poitiers University, France

B / Very Good / 75 - 85%

N/A

N/A

IAE Poitiers University
2013 - 2014
College Diploma in Business Administration and Management

Education Details

College Diploma

Business Administration and Management, General

IAE Poitiers University, France

B / Very Good / 75 - 85%

N/A

N/A

IAE Poitiers University
2012 - 2013
College Diploma in Business Administration and Management

Education Details

College Diploma

Business Administration and Management, General

IAE Poitiers University, France

B / Very Good / 75 - 85%

N/A

N/A

IAE Poitiers University
2011 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Collège francophone de la Mère De Dieu

Egypt

2009

A / Excellent / 85 -100%

N/A

Collège francophone de la Mère De Dieu
2009

Certifications

Delf B1
Jun 2007

Certificate details

Delf B1

Jun 2007

81.50 out of 100

N/A

N/A

Centre culurel Francais

This certificate is a diploma of french language studies, under the supervision of the Ministry of National Education for Higher Education and National Research Commission of DELF and DALF.

Delf B2
Jul 2008

Certificate details

Delf B2

Jul 2008

67 out of 100

N/A

N/A

Centre culurel Francais

This certificate is a diploma of french language studies, under the supervision of the Ministry of National Education for Higher Education and National Research Commission of DELF and DALF.

Training and Courses

Training/Course Details

Human Resources

Jan 2013

Poitiers University

Attended 21 hours classes of human resources management at Poitiers University in France from the 25th of january until the 1st of february 2013.

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAllianz InsuranceArabicBusiness Administration And ManagementBusiness DevelopmentCommerce, French DepartmentCreativeCustomer ServiceDelf B1Delf B2EducationEnglishExhibitor & PresenterFinanceFlexibleFrenchGeneralGuest RelationsHard WorkerHospitalityHotelsHuman ResourcesInstitut Franais D'AlexandrieInsuranceInsurance RepresentativeLearning New LanguagesLogistics And Supply ChainMedlevant (Hapag-Lloyd)Meeting New PeopleOrganizerRetailSalesScuba DivingSocialSportsSupportTraineeTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Scuba Diving

Scuba Diving

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Hard worker, Creative, Organizer, Flexible / Adaptive, Social

Online Presence

https://www.facebook.com/lojayna.hesham

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