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Lobna Mohsen Sarhan

Admin and HR

Cairo, Egypt

Work Experience

  • Senior Administrative Assistant and HRFull Time

    ElRashdeen for Appraisal, Valuation and consulting

    Dec 2015 - Jul 2018 -2 yrs, 7 months

    Egypt , Cairo

    • Job Details: Directly report to the Executive Director.  Provides all administrative support in the office.  Represent ElRashdeen office at any conferences, meetings and events.  Analyze current customer data base including portfolios to identify potential opportunities.  All administrative communication with any foreign entities.  Translating property appraisal reports to English for immigrants to Canada, USA and others.  Manage meetings with new customers.  Following upon work time sheet and ensure that all work task is updated as assigned.  Responsible for office e-mail and social media (Facebook Page).  Responsible for collating and drafting business performance reports.  Coaching and disciplining sales team by helping them to achieve their targets.  Orient and train new employees.  Make sure that the filling system is up to date.  Screening CVs to be discussed with the director.
  • Administrative Assistant Full Time

    ElRashdeen for Appraisal, Valuation and consulting

    Aug 2015 - Dec 2015 -4 months

    Egypt , Cairo

    • Job Details: Provides all administrative support to office staff.  Organize and maintains an up-to-date filing system.  Responsible for leave requests and balance adjustment.  Provide training opportunities for the staff as per their appraisals.  Assisting in setting up the company events.  Any other duties and tasks assigned by the Operations Manager.  Screening CVs.
  • Principal’s Administrative Assistant Full Time

    Cairo International Language School –American Division-

    Oct 2009 - Jul 2015 -5 yrs, 9 months

    Egypt , Giza

    • Job Details: Report directly to the principal.  Provides administrative support to the principal and vice principal.  All administrative communication concerning the American Accreditors (AdvancED).  Contacting AdvancED through E-mail and phone calls.  Going to the bank for paying fees and extracting checks to AdvancED and NWEA.  Manage AdvancED Workshops and meetings for the School.  MAP Exam Preparation (NWEA).  Making the Transcripts (GPA) and the Diplomas.  Responsible for all the administrative communication including school E-mail and Facebook page.  Managements of the annual school fair with (Madrasty Expo).  Responsible for teacher’s and student’s handbook.  School annual calendar, monthly newsletter and the year book.  Screening CVs and set up a new filing system.
  • Customer Services and Sales AgentFull Time

    Teleperformance

    Feb 2008 - Aug 2009 -1 yr, 6 months

    Egypt , Cairo

    • Job Details:Teleperformance (Citibank)  Informs clients by explaining procedures and providing information concerning banking services.  Manage and resolve customer complaints related to: Credit cards / Debit Cards / Current accounts / saving accounts / Loans / Deposits / Electronic Banking / E- Commerce Services.  Selling bank products (Credit Cards) to customers.
  • Education

    • BA Arts in English Language and Literature

      Ain Shams University (ASU)

      Jan 2001 - Jan 2006 - 5 yr

    • High School - Thanaweya Amma

      Armenian catholic sisters school

      Jan 2001 

    Skills

    • Computer Skills
    • Hard Skills
    • Computer Maintenance
    • Administration
    • managing my work
    • School Administration
    • Organizing Fairs
    • HR

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Intermediate

    Training & Certifications

    • Cambridge International Diploma in Business Human Resource Management

      YAT·2009
    • ICDL

      YAT·2006
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