
Lobna Mohsen Sarhan
Admin and HR
Cairo, EgyptWork Experience
Senior Administrative Assistant and HRFull Time
ElRashdeen for Appraisal, Valuation and consulting
Dec 2015 - Jul 2018 -2 yrs, 7 months
Egypt , Cairo
- Job Details: Directly report to the Executive Director. Provides all administrative support in the office. Represent ElRashdeen office at any conferences, meetings and events. Analyze current customer data base including portfolios to identify potential opportunities. All administrative communication with any foreign entities. Translating property appraisal reports to English for immigrants to Canada, USA and others. Manage meetings with new customers. Following upon work time sheet and ensure that all work task is updated as assigned. Responsible for office e-mail and social media (Facebook Page). Responsible for collating and drafting business performance reports. Coaching and disciplining sales team by helping them to achieve their targets. Orient and train new employees. Make sure that the filling system is up to date. Screening CVs to be discussed with the director.
Administrative Assistant Full Time
ElRashdeen for Appraisal, Valuation and consulting
Aug 2015 - Dec 2015 -4 months
Egypt , Cairo
- Job Details: Provides all administrative support to office staff. Organize and maintains an up-to-date filing system. Responsible for leave requests and balance adjustment. Provide training opportunities for the staff as per their appraisals. Assisting in setting up the company events. Any other duties and tasks assigned by the Operations Manager. Screening CVs.
Principal’s Administrative Assistant Full Time
Cairo International Language School –American Division-
Oct 2009 - Jul 2015 -5 yrs, 9 months
Egypt , Giza
- Job Details: Report directly to the principal. Provides administrative support to the principal and vice principal. All administrative communication concerning the American Accreditors (AdvancED). Contacting AdvancED through E-mail and phone calls. Going to the bank for paying fees and extracting checks to AdvancED and NWEA. Manage AdvancED Workshops and meetings for the School. MAP Exam Preparation (NWEA). Making the Transcripts (GPA) and the Diplomas. Responsible for all the administrative communication including school E-mail and Facebook page. Managements of the annual school fair with (Madrasty Expo). Responsible for teacher’s and student’s handbook. School annual calendar, monthly newsletter and the year book. Screening CVs and set up a new filing system.
Customer Services and Sales AgentFull Time
Teleperformance
Feb 2008 - Aug 2009 -1 yr, 6 months
Egypt , Cairo
- Job Details:Teleperformance (Citibank) Informs clients by explaining procedures and providing information concerning banking services. Manage and resolve customer complaints related to: Credit cards / Debit Cards / Current accounts / saving accounts / Loans / Deposits / Electronic Banking / E- Commerce Services. Selling bank products (Credit Cards) to customers.
Education
BA Arts in English Language and Literature
Ain Shams University (ASU)Jan 2001 - Jan 2006 - 5 yr
High School - Thanaweya Amma
Armenian catholic sisters schoolJan 2001
Skills
Languages
Arabic
FluentEnglish
FluentFrench
Intermediate
Training & Certifications
Cambridge International Diploma in Business Human Resource Management
YAT·2009ICDL
YAT·2006