Basic Info

Lobna Atef

10 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Commercial Project Manager at Fawry

Experience Details

Commercial Project Manager

Project/Program Management, Marketing/PR/Advertising , IT/Software Development

Experienced (Non-Manager)

 Manage the delivery of the assigned projects, from concept initiation till commercial launch.
 Report the project progress across the organization, from detailed projects teams' reporting to executive ones tailored for senior management & CXO level.
 Identify and quantify external risks affecting the project implementation.
 Draw up detailed plans of how to achieve each stage of a project.
 Prepare status reports for use in communication to stakeholders.
 Ensure that each stage of the project is progressing to schedule.
 Communicate project direction to the clients, colleagues, partners and suppliers
 Plan and manage multimillion EGP projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
 leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
 Produce high-quality deliverables that meet or exceed timeline and budgetary targets.


Company Details

Fawry

Cairo, Egypt

501-1000 employees

Information Technology Services, Banking

www.fawry.com

Mar 2017 to present (5 months)
CS Commercial projects, lead at Orange Egypt

Experience Details

CS Commercial projects, lead

Project/Program Management, Customer Service/Support, Marketing/PR/Advertising

Experienced (Non-Manager)

Project manager of “Billing optimization Program” aiming to reduce billing cost and increase customers satisfaction regarding billing interfaces. Propose & create innovative convergence offerings that capitalize on current product portfolio, leading to more value and convenience to customers. Provide detailed SD (Service Description) and Business Cases for CS Projects/ Initiatives.
Ensure content accuracy and consistency among all customer touch points IVR, Intranet, VRS, SMS, Website, Social Media Channels,… etc.
Ensure that ideas/proposals raised by CS teams are submitted to Marketing/Technology Teams to check feasibility and work on its implementation if needed.


Company Details

Orange Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.orange.eg

Jul 2007 to Feb 2017 (9 years 7 months)
Trainer in Injaz program (volunteer) at INJAZ program

Experience Details

Trainer in Injaz program (volunteer)

Training/Instructor

Entry Level

N/A


Company Details

INJAZ program

Egypt

N/A

Education

N/A

Dec 2015 to Dec 2015

Achievements


Billing Optimization (Saved ~5M EGP by applying E-billing solutions), 2010-2017 Mobinil Rebranding (Accountable on CS stream , i.e customer experience and content updates), 2016 E-Bill Revamp (Managing the successful launch on E-Bill project), 2011-2014 Devices Installment (Managing the successful launch of devices installment project), 2011

Education

Bachelor's Degree in Business administration

Education Details

Bachelor's Degree

Business administration

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Narmer Language School

Egypt

2000

C / Good / 65 - 75%

N/A

Narmer Language School
2000

Certifications

Certificate details

Art of Project Management and Financial Awareness

May 2013

N/A

N/A

N/A

Amideast

N/A

Certificate details

The One Heart Program-Managing Critical Customers

Feb 2009

N/A

N/A

N/A

Orange Egypt

N/A

Training and Courses

Training/Course Details

Project management Diploma

May 2016

Riti

PMP diploma

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

Art Of Project Management And Financial AwarenessBankingBusiness AdministrationCS Commercial Projects, LeadCommercial Project ManagerCommunicatorCustomer ExperienceCustomer RelationCustomer ServiceCustomer-orientedEducationEnglishFrenchITInformation Technology ServicesInnovativeLeaderMS OfficeMarketingMicrosoft ProjecsMusicOrange EgyptProblem SolverProgram ManagementProjectProject ManagementProject Management DiplomaReadingSoftware DevelopmentSupportSwimmingTelecommunicationsThe One Heart Program-Managing Critical CustomersTrainer In Injaz ProgramYoga And Dancing

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

MS Office

MS Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft projecs

Microsoft projecs

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Project management

Project management

: Advanced

: Extreme - I love it!

:

5-7 years

Customer Experience

Customer Experience

: Advanced

: Extreme - I love it!

:

5-7 years

Customer Relation

Customer Relation

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Communicator, Customer-oriented, Problem Solver, Innovative

Online Presence

linkedin.com/in/lobna-atef-4995b1137linkedin.com/in/lobna-atef-4995b1137

Lobna is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Lobna's full profile and find more great talent and professionals to join your team.