profile-img

Lobna Atef

Product Manager

Katameya, Cairo, Egypt

Work Experience

  • Delivery Manager - Payment SolutionsFull Time

    Masria Cards

    Sep 2019 - Present -5 yrs, 9 months

    Egypt , Cairo

    • Project managerFull Time

      Tpcon

      Sep 2018 - Sep 2019 -1 yr

      Egypt , Ismailia

      • Job Details:Develop and communicate clear and actionable deliverables, or activities to be completed, with an identified owner/executor and a clear timeline and success criteria • Tracking deadlines, deliverables and timelines throughout the project process • Compiles and documents project information. Historical information on projects for reference and to assess the project delivery, completeness, and alignment with stated objectives and goals • Responsible for balancing projects and communicating priorities internally according to the overall business objectives • Identify workable process standards and best practices for how teams should approach projects, implements, documents and communicates the new procedures to the rest of the organization • Generate reports to Top management with projects statuses
    • Commercial Project ManagerFull Time

      Fawry

      Mar 2017 - Aug 2018 -1 yr, 5 months

      Egypt , Cairo

      • Job Details: Manage the delivery of the assigned projects, from concept initiation till commercial launch.  Report the project progress across the organization, from detailed projects teams' reporting to executive ones tailored for senior management & CXO level.  Identify and quantify external risks affecting the project implementation.  Draw up detailed plans of how to achieve each stage of a project.  Prepare status reports for use in communication to stakeholders.  Ensure that each stage of the project is progressing to schedule.  Communicate project direction to the clients, colleagues, partners and suppliers  Plan and manage multimillion EGP projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.  leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.  Produce high-quality deliverables that meet or exceed timeline and budgetary targets.
    • CS Commercial projects, leadFull Time

      Orange Egypt

      Jul 2007 - Feb 2017 -9 yrs, 7 months

      Egypt , Giza

      • Job Details:Project manager of “Billing optimization Program” aiming to reduce billing cost and increase customers satisfaction regarding billing interfaces. Propose & create innovative convergence offerings that capitalize on current product portfolio, leading to more value and convenience to customers. Provide detailed SD (Service Description) and Business Cases for CS Projects/ Initiatives. Ensure content accuracy and consistency among all customer touch points IVR, Intranet, VRS, SMS, Website, Social Media Channels,… etc. Ensure that ideas/proposals raised by CS teams are submitted to Marketing/Technology Teams to check feasibility and work on its implementation if needed.
    • Education

      • Bachelor's Degree in Business administration

        Modern Academy for Engineering and Technology (MIS)

        Jan 2001 - Jan 2005 - 4 yr

      • High School - Thanaweya Amma

        Narmer Language School

        Jan 2000 

      Activities

      • Trainer in Injaz program at INJAZ program

        Volunteering

        Dec 2015 - Dec 2015 

      Achievements

      Billing Optimization (Saved ~5M EGP by applying E-billing solutions), 2010-2017 Mobinil Rebranding (Accountable on CS stream , i.e customer experience and content updates), 2016 E-Bill Revamp (Managing the successful launch on E-Bill project), 2011-2014 Devices Installment (Managing the successful launch of devices installment project), 2011

      Skills

      • Microsoft Office
      • Project Management
      • Customer Experience
      • customer relation
      • Microsoft projecs

      Languages

      • English

        Fluent
      • French

        Beginner

      Training & Certifications

      • Agile Project Management Certification

        ITIDA·2017
      • Project management Diploma

        Riti·2016
      • Art of Project Management and Financial Awareness

        Amideast·2013
      • The One Heart Program-Managing Critical Customers

        Orange Egypt·2009
      Share this Profile