
Lobna Atef
Product Manager
Katameya, Cairo, EgyptWork Experience
Delivery Manager - Payment SolutionsFull Time
Masria Cards
Sep 2019 - Present -5 yrs, 9 months
Egypt , Cairo
Project managerFull Time
- Job Details:Develop and communicate clear and actionable deliverables, or activities to be completed, with an identified owner/executor and a clear timeline and success criteria • Tracking deadlines, deliverables and timelines throughout the project process • Compiles and documents project information. Historical information on projects for reference and to assess the project delivery, completeness, and alignment with stated objectives and goals • Responsible for balancing projects and communicating priorities internally according to the overall business objectives • Identify workable process standards and best practices for how teams should approach projects, implements, documents and communicates the new procedures to the rest of the organization • Generate reports to Top management with projects statuses
Commercial Project ManagerFull Time
Fawry
Mar 2017 - Aug 2018 -1 yr, 5 months
Egypt , Cairo
- Job Details: Manage the delivery of the assigned projects, from concept initiation till commercial launch. Report the project progress across the organization, from detailed projects teams' reporting to executive ones tailored for senior management & CXO level. Identify and quantify external risks affecting the project implementation. Draw up detailed plans of how to achieve each stage of a project. Prepare status reports for use in communication to stakeholders. Ensure that each stage of the project is progressing to schedule. Communicate project direction to the clients, colleagues, partners and suppliers Plan and manage multimillion EGP projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. Produce high-quality deliverables that meet or exceed timeline and budgetary targets.
CS Commercial projects, leadFull Time
- Job Details:Project manager of “Billing optimization Program” aiming to reduce billing cost and increase customers satisfaction regarding billing interfaces. Propose & create innovative convergence offerings that capitalize on current product portfolio, leading to more value and convenience to customers. Provide detailed SD (Service Description) and Business Cases for CS Projects/ Initiatives. Ensure content accuracy and consistency among all customer touch points IVR, Intranet, VRS, SMS, Website, Social Media Channels,… etc. Ensure that ideas/proposals raised by CS teams are submitted to Marketing/Technology Teams to check feasibility and work on its implementation if needed.
Education
Bachelor's Degree in Business administration
Modern Academy for Engineering and Technology (MIS)Jan 2001 - Jan 2005 - 4 yr
High School - Thanaweya Amma
Narmer Language SchoolJan 2000
Activities
Trainer in Injaz program at INJAZ program
Volunteering
Dec 2015 - Dec 2015
Achievements
Billing Optimization (Saved ~5M EGP by applying E-billing solutions), 2010-2017 Mobinil Rebranding (Accountable on CS stream , i.e customer experience and content updates), 2016 E-Bill Revamp (Managing the successful launch on E-Bill project), 2011-2014 Devices Installment (Managing the successful launch of devices installment project), 2011
Languages
English
FluentFrench
Beginner
Training & Certifications
Agile Project Management Certification
ITIDA·2017Project management Diploma
Riti·2016Art of Project Management and Financial Awareness
Amideast·2013The One Heart Program-Managing Critical Customers
Orange Egypt·2009