lobna Adosh

Last Mile Operation Lead

• Job Details:Design and own end-to-end the last-mile unit costs strategy to meet targets. Managing everything related to the last-mile delivery cycle including 3PLs. Create a culture of fool-proof in the last mile. Maintain all aspects of the last-mile fleet including sourcing, contracting & required documentation & reports. Responsible for last-mile delivery team SLA success ratio. Manage and improve fleet management practices, team, and cost of operation.

Last Mile Specialist

• Job Details:Evaluating, implementing, and monitoring distribution strategies, processes, and plans. Prepare and update standard operating procedures for documenting department activities and actions. Monitoring of KPIs with distribution service providers and following up to understand root causes. Analytic reporting to reduce lead-time and costs associated with customer demands and expectations. Follow up when an order is below SLA and call drivers. Working to provide corrective actions to improve on-time delivery. Provide a proper course of action to customers to guarantee their satisfaction. Identify standard problems within the delivery cycle and make a recommendation to provide a solution to achieve customer satisfaction.

Secretary Administration

• Job Details:Manage administrative responsibilities, including answering phones, scheduling meetings, and scheduling travel and appointments. Assist in organizing and overseeing company events and outings. Track performance metrics and departmental metrics. Maintain files, records, and reports. Perform other job duties as assigned.