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Lobna Ashraf Adel Elgendy

Human Resources Generalist at Arpuplus company

Giza, Egypt

Work Experience

  • Human Resources GeneralistFull Time

    Arpuplus company

    Jan 2023 - Present -2 yrs, 5 months

    • Job Details:I am responsible for : _ Assist in talent acquisition and recruitment processes. _ Conduct employee onboarding and help organize training & development initiatives. _ Provide support to employees in various HR‑related topics such as leaves and compensation and resolve any issues that may arise. Promote HR programs to create an efficient and conflict‑free workplace. _ Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates. Organize quarterly and annual employee performance. _Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities. _ Ensure compliance with labor regulations. Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Operation Support CoordinatorFull Time

    Commercial international Bank Egypt (CIB)

    Oct 2015 - Jan 2023 -7 yrs, 3 months

    Egypt , Cairo

    • Job Details:Responsible for: • Handling opening accounts Process. • trade finance full process • Handling signature verification and checking balance requests. • Handling Internal and external transfers. • Identify, analyze, research and resolve problems • Administration of E-Statement process and Balance certificate. • Assists in maintaining and filing various statistical reports • Supports daily operations of commercial Bank • Follow all bank compliance regulations & procedures. • Handling debit, credit cards custody and issuance process. • Processing of domestic and foreign fund transfer • Closing of account on customer’s request.
  • Office ManagerFull Time

    Linguaphone Egypt

    Dec 2013 - Oct 2015 -1 yr, 10 months

    Egypt , Giza

    • Job Details:Responsible for: • Coordinating contact between management office and various departments. • Organize office activities and events. • Drafting letters and other documents. • Answering the phone. • Managing diaries and making appointments. • Scheduling and coordinating meetings, interviews, events and other similar activities. • Organizing Company Legal documents. • Marketing research and reporting customer’s feedback.
  • Customer Service RepresentativeFull Time

    Vodafone Company (High Value Department)

    Jan 2011 - Dec 2013 -2 yrs, 11 months

    Egypt , Cairo

    • Job Details:Responsible for: • Deal directly with customers via phone. • Respond to customer’s inquiries following agreed processes to guarantee consistency and meeting of global requirements and standards. • Informs clients by explaining procedures; answering questions; providing information and solving problems. • Supporting collection queue by handling collections inquires and bills explanation. • Explore the required negotiation skills for making payments' deals when needed. • Satisfy customer’s needs. • Built good image for my company. • Increase customer’s loyalty through our professional way of handling. • Provide Vodafone Egypt High customers with all required information.
  • Education

    • MBA-Master of Business Administration in Major Human Resources

      Arab Academy for Science, Technology and Maritime Transport (AAST)

      Jan 2020 - Jan 2024 - 4 yr

    • Bachelor's Degree in public relation and advertising

      Cairo University (CU)_ Mass_ Communication Faculty

      Jan 2008 - Jan 2011 - 3 yr

    • High School - Thanaweya Amma

      Dar Eltarbiah English School

      Jan 2008 

    Skills

    • Microsoft Word
    • Microsoft Powerpoint
    • Customer Service
    • Admin Assistant
    • Sales
    • Microsoft Excel

    Languages

    • English

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