
Lobna Ashraf Adel Elgendy
Human Resources Generalist at Arpuplus company
Giza, EgyptWork Experience
Human Resources GeneralistFull Time
Arpuplus company
Jan 2023 - Present -2 yrs, 5 months
- Job Details:I am responsible for : _ Assist in talent acquisition and recruitment processes. _ Conduct employee onboarding and help organize training & development initiatives. _ Provide support to employees in various HR‑related topics such as leaves and compensation and resolve any issues that may arise. Promote HR programs to create an efficient and conflict‑free workplace. _ Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates. Organize quarterly and annual employee performance. _Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities. _ Ensure compliance with labor regulations. Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
Operation Support CoordinatorFull Time
Commercial international Bank Egypt (CIB)
Oct 2015 - Jan 2023 -7 yrs, 3 months
Egypt , Cairo
- Job Details:Responsible for: • Handling opening accounts Process. • trade finance full process • Handling signature verification and checking balance requests. • Handling Internal and external transfers. • Identify, analyze, research and resolve problems • Administration of E-Statement process and Balance certificate. • Assists in maintaining and filing various statistical reports • Supports daily operations of commercial Bank • Follow all bank compliance regulations & procedures. • Handling debit, credit cards custody and issuance process. • Processing of domestic and foreign fund transfer • Closing of account on customer’s request.
Office ManagerFull Time
Linguaphone Egypt
Dec 2013 - Oct 2015 -1 yr, 10 months
Egypt , Giza
- Job Details:Responsible for: • Coordinating contact between management office and various departments. • Organize office activities and events. • Drafting letters and other documents. • Answering the phone. • Managing diaries and making appointments. • Scheduling and coordinating meetings, interviews, events and other similar activities. • Organizing Company Legal documents. • Marketing research and reporting customer’s feedback.
Customer Service RepresentativeFull Time
Vodafone Company (High Value Department)
Jan 2011 - Dec 2013 -2 yrs, 11 months
Egypt , Cairo
- Job Details:Responsible for: • Deal directly with customers via phone. • Respond to customer’s inquiries following agreed processes to guarantee consistency and meeting of global requirements and standards. • Informs clients by explaining procedures; answering questions; providing information and solving problems. • Supporting collection queue by handling collections inquires and bills explanation. • Explore the required negotiation skills for making payments' deals when needed. • Satisfy customer’s needs. • Built good image for my company. • Increase customer’s loyalty through our professional way of handling. • Provide Vodafone Egypt High customers with all required information.
Education
MBA-Master of Business Administration in Major Human Resources
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2020 - Jan 2024 - 4 yr
Bachelor's Degree in public relation and advertising
Cairo University (CU)_ Mass_ Communication FacultyJan 2008 - Jan 2011 - 3 yr
High School - Thanaweya Amma
Dar Eltarbiah English SchoolJan 2008
Languages
English
Advanced