LM

Loay Mostafa

English Customer Advisor

Cairo, Egypt

Work Experience

  • English Customer Advisor

    Concentrix

    Sep 2024 - Nov 2024 -2 months

    Egypt

    • Job Details:Assisted English-speaking customers with inquiries on the Amazon business platform, resolving account issues.

  • IT Trainee

    Petrojet

    Egypt

    • Job Details:Assisted internal users with daily IT help desk requests and basic technical issues. Supported network upgrade operations and participated in infrastructure documentation.

  • English Technical Support

    Sutherland

    Jul 2024 - Sep 2024 -2 months

    Egypt

    • Job Details:Provided technical assistance to English-speaking customers, troubleshooting software and hardware issues, and ensuring customer satisfaction with clear communication and timely solutions.

  • IT Trainee

    Mercedes-Benz

    Jul 2024 - Aug 2024 -1 month

    Egypt

    • Job Details:Provided tier-1 IT support to 100+ users in an enterprise environment. Configured and managed Active Directory users and group policies. Installed and maintained Windows Server, Fortigate firewall, DHCP, and VLANs. Collaborated on VMware ESXi & vCenter operations including vMotion.

    • Education

    • Bachelor's Degree in Network and Cyber Security

      Elswedy University of Technology (SUT)

      Jan 2023   2 yr 5 Months

    Skills

    • Windows Server
    • Active Directory
    • DHCP
    • Fortigate Firewall
    • OSPF
    • HelpDesk
    • Ticketing
    • Troubleshooting
    • Python
    • Java
    View More

    Languages

    • English

      Fluent
    Share this Profile