Loay El-Tantawy

Telecom Egypt (sprint Egypt)

• Sales Operations SupervisorFull Time

  Dec 2019 - Present -5 yrs, 6 months

  Egypt

  • Job Details:-Contribute operations information and recommendations to strategic plans and reviews, prepare and complete action plans, implement production, productivity, quality, and customer-service standards, resolve problems, complete audits, identify trends. -Forecast requirements, prepare an annual budget, schedule expenditures, analyze variances, initiating corrective actions. -Develop operations systems by determining product handling and storage requirements, develop, implement, enforce, and evaluate policies and procedures, develop processes for receiving product, equipment utilization, inventory management, and shipping. -Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout, implement changes. -Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations. -Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.
• Senior Sales RepresentativeFull Time

  Nov 2018 - Dec 2019 -1 yr, 1 month

  Egypt

  • Job Details:-Prepare reports and internal documentation to detect current status and discover improvement needs. -Maintain standards review, check and monitor work output to ensure quality requirements. -Handle hard cases and VIP customers and provide efficient recommendations and advices to maintain customer satisfaction. -Maintain customer satisfaction at all times in adherence to WE's policies and procedures. -Manage employee performance within the department. -Identify staff training needs and recommend the proper training modules for eligible individuals. -Plan and excute team meetings to agree sales plan implementation and follow-up.
• Sales RepresentativeFull Time

  Nov 2016 - Nov 2018 -2 yrs

  Egypt , Dakahlia

  • Job Details:-Present and sell company products and services to new and existing customers. -Achieve all sales and retention quotas set for the department by following the policies and procedures. -Interfaces with customers and helping them to handle their problems. -Communicated information to customers about product quality, value, and style.