loai khedr
CUSTOMER EXPERIENCE & PROCESS IMPROVEMENT MANAGER at ESLSCA business school
Nozha, Cairo, EgyptWork Experience
CUSTOMER EXPERIENCE & PROCESS IMPROVEMENT MANAGERFull Time
ESLSCA business school
May 2014 - Present -11 yrs, 3 months
Egypt , Cairo
Senior technical SupportFull Time
Vodafone
Oct 2008 - May 2014 -5 yrs, 7 months
Egypt , Cairo
- Job Details:- Owning and managing client relations. - Ensuring service level agreement are met and maintained. - Accuracy in handling all assigned tasks. - Mentoring and supporting new employees and training them. - Pro-activity in detecting issues affecting performance and coming up with solutions.
Customer service advisorFull Time
Xceed
Apr 2008 - Oct 2008 -6 months
Egypt , Cairo
- Job Details:- Customer service adviser for UK customers.
Senior Sales advisorFull Time
Ameco tech
Mar 2007 - Apr 2008 -1 yr, 1 month
Egypt , Cairo
- Job Details:- Senior sales analyst responsible for achieving cooperate sales for united states customers.
Education
MBA in Global business management
ESLSCA Business SchoolJan 2016 - Jan 2018 - 2 yr
Bachelor's Degree in Accounting
Cairo University (CU)Jan 2001 - Jan 2007 - 6 yr
High School - Other
tarek ebn ziad language schoolJan 2000
Skills
- Pocces improvmernt
- Managing poeple
- Decision Making
- Human Resource Management (HRM)
- Analytical skills
- Self-motivation
- Teamwork
- Problem-solving skills
- Time Management
- Communication
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Languages
English
FluentArabic
Fluent
Training & Certifications
MBA
ESLSCA·2018Project mangment
PMP house·2013PMP
Project management house·2012