Hadeel Abd-Elwahed

Customer Support AdvisorFull Time

• Job Details:A problem-solver extraordinaire, tackling last-minute changes and unexpected hiccups gracefully and resourcefully. Ensure smooth sailing (or smooth flying!) throughout their journey. A travel knowledge bank, offering expert advice on destinations, attractions, local customs, and hidden gems. You'll be their go-to guide for everything travel! Greet customers in a courteous, friendly, and professionally using agreed-upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer. Clarify customer requirements; probe for understanding, and use tools and resources to appropriately provide resolution to the customer. Prepare complete and accurate work including appropriately notating accounts as required. Maintain basic knowledge of client products and/or services. Participate in activities designed to improve customer satisfaction and business performance. Track, document, and retrieve information in the call tracking database.

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