Basic Info

Mohamed Tharwat

More than 15 years

Cairo, Egypt

Master's Degree

Senior Management

Work Experience

General Manager at USS (United Systems Services)

Experience Details

General Manager

Operations/Management, Customer Service/Support, IT/Software Development

Senior Management (e.g. VP, CEO)

- Build and establish then manage all the company departments (Sales & Marketing, Finance, Maintenance, Network, Systems and site preparation)
- Build a new line of services, which is outsourcing IT for large corporations.
- Upgrade company’s certificate level for Cisco, Intel and IBM.
- Increase the net profit from 15% to 30% for all technical departments.
- Increase the net profit from 5% to 10% for all organization.
- Staff management of 35 employees (12 Engineers, 5 Technicians, 4 administrations, 2 purchasing, 2 marketing, 6 Sales, 5 accountant, 2 Store and 2 messengers).
- Create evaluation and incentive plane (Monthly Quarterly and yearly).
- Manage technical & financial partnership with product’s mother companies.


Company Details

USS (United Systems Services)

cairo, giza, Egypt

11-50 employees

Information Technology Services

N/A

Jan 2010 to present (6 years 11 months)
Regional Technical and Operation Manager, Middle east and North Africa at Thomson Prometric

Experience Details

Regional Technical and Operation Manager, Middle east and North Africa

Operations/Management, Customer Service/Support, IT/Software Development

Manager

- Business Development MENA
- Manage regional Call Center MENA.
- Manage Regional Support Center MENA.
- Mange Regional Operations MENA.
- Manage Regional Finance.


Company Details

Thomson Prometric (multinational)

cairo, giza, Egypt

N/A

Education, Information Technology Services, Outsourcing/Offshoring

N/A

Jan 2005 to Dec 2009 (4 years 11 months)
Regional IT & Technical Support Manager at Prometric / Amideast

Experience Details

Regional IT & Technical Support Manager

Education/Teaching, Training/Instructor

Manager

Build and establish then manage the regional support center for Middle East & North Africa.
- Plan, prepare and Launch the TOEFL CBT project in the Middle East & North Africa.
- Build and establish then supervise the regional call center for Middle East & North Africa.
- Build out Prometric’s network of sites all over the region (Cairo, Beirut, Antulias, Damascus, Amman, Dubai, Abu Dhabi, Kuwait, Morocco, Tunisia, Muscat, Doha, Manama, Jeddah, Riyadh, Dammam, and Sanaa).
- Reduce data and voice communication cost by 50%
- Plan, prepare and Launch the Y2K compliant project in the Middle East & North Africa.
- Staff management of 8 direct reporting employees and 35 indirect reporting employees.
- Using the latest HR evaluation technique (360 degree)
- Best team award in Prometric worldwide.


Company Details

Prometric / Amideast

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2000 to Dec 2004 (4 years 11 months)

Achievements


Build a new outsourcing division.
Increase the service profit margin.


Build all sites on the region.
Decrease the communication cost.
World wide team award.


Student Union Member during prepschool. Sport Team Memeber during secondary school. Excellent Project Graduation during University.

Education

MBA in Business Administration

Education Details

MBA

Business Administration

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2001 - 2003
Engineering in Communication &Electronics

Education Details

Engineering

Communication &Electronics

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
1984 - 1989

Certifications

MCSE
May 2000

Certificate details

MCSE

May 2000

90 out of 100

N/A

N/A

N/A

Level 2 Support
Jun 2001

Certificate details

Level 2 Support

Jun 2001

95 out of 100

N/A

N/A

Prometric

N/A

Training and Courses

Training/Course Details

IBM Server

Aug 1995

IBM

N/A

Training/Course Details

Advanced Management Skills

Jan 1996

IBM

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

360 DegreeAdvanced Management SkillsAnalyticalArabicBusiness AdministrationBusiness PlanningBusiness-orientedCommunication &ElectronicsComputer Based TestingComputer HardwareComputer NetworkConsumer ServicesCustomer ServiceEducationEnglishFrenchGeneral ManagerHang OutHard WorkerIBM ServerITInformation Technology ServicesLeaderLevel 2 SupportMCSEManagementMicrosoft OfficeOffshoringOperationsOutsourcingPlannerProject ManagementRegional IT & Technical Support ManagerRegional Technical And Operation Manager, Middle East And North AfricaSoftware DevelopmentSportStabilitySupportThomson PrometricTravelingWork

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Business Planning

Business Planning

: Expert

: Extreme - I love it!

:

More than 7 years

360 Degree

360 Degree

: Expert

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Computer hardware

Computer hardware

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Network

Computer Network

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Based Testing

Computer Based Testing

: Expert

: Extreme - I love it!

:

5-7 years

Business Administration

Business Administration

: Expert

: Extreme - I love it!

:

More than 7 years

Operations

Operations

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Leader, Planner, Business-oriented, Hard worker

Online Presence

eg.linkedin.com/pub/mohamed-tharwat/11/733/539/https://www.facebook.com/mohamed.tharwat.9693001@motharwat www.mtharwat.com.eg

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