Linda Elsherif

Customer Support RepresentativeFull Time

• Job Details:Handled customer complaints and restored customer satisfaction for over 400 customers using eective communication and problem solving skills. • Accurately processed customer payments, resulting in a 5% reduction in late payment per month. • Responsible for customer bills through the use of a payment system. • Escalated customer issues to management as needed, resulting in a 0% rate of customer complaints.

Recruitment SpecialistFull Time

• Job Details:Ensured the department complied with all recruitment policies, laws and regulations by creating a system for tracking and reporting compliance issues, which reduced compliance issues by 15%. • Successfully recruited for the company by building an extensive network of passive and active candidates. • Successfully filled multiple positions in a short time frame by sourcing and screening qualified candidates.