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Linda ali

Financial Crime Risk analyst at Hsbc, Gsc Egypt

New Cairo, Cairo, Egypt

Work Experience

  • Financial Crime Risk analystFull Time

    Hsbc, Gsc Egypt

    Jan 2023 - Present -2 yrs, 5 months

    Egypt , Cairo

    • Job Details:• Implementing appropriate control on transactions received in Wolf System • Provide consistent and satisfactory service to Departments and Branches throughout the agreed SLA • Work with Global Wolf Team to identify service deficiencies and verify problems & verify outputs and related inputs of problems and preparing steps for solutions. • Act with Wolf Team for improvement to the Dept. services to meet the customer's requirements • Day to day problem solving for deficiencies
  • Social media specialistFull Time

    Brew7

    Aug 2020 - Sep 2022 -2 yrs, 1 month

    Egypt , Cairo

    • Job Details:• Develop, implement and manage our social media strategy after conducting competitive research, platform determination, messaging and audience identification • Plan, create, publish and share new content (including original text, images, video and code) on a daily basis that builds meaningful customer connections, increases brand awareness and encourages community members to engage with the brand • Collaborate with sales and marketing teams to develop social media campaigns • Stay up to date with the latest social media best practices and technologies • Set up and optimize company pages within each platform to increase the visibility of company’s social content
  • Technical Support EngineerFull Time

    Vodafone Ireland

    May 2019 - Aug 2020 -1 yr, 3 months

    Egypt , Cairo

    • Job Details:Diagnose, troubleshoot and identify solutions to the technical issues Ask customers targeted questions to quickly understand the root of the problem Talk clients through a series of actions, either via phone or email, until they’ve solved a technical issue Properly escalate unresolved issues to the 2 Level Tech or Eir engineers Ensure all issues are properly logged Follow up with clients to ensure their systems are fully functional after troubleshooting
  • traineeInternship

    Blom Bank

    May 2017 - Aug 2017 -3 months

    • Job Details:• Management information system department (MIS) i was responsible for Install, upgrade, maintain and provide support for all databases and application server.
  • Education

    • Bachelor's Degree in business information technology

      Canadian International College (CIC)

      Jan 2019 

    Achievements

    CFA level 1 candidate with IT background and strong experience in the digital marketing field. I am interested in obtaining a position, where I will be able to offer my skills and talents To build a long-term career with opportunities for career growth. And To enhance my educational and professional skills in a stable and dynamic workplace

    Skills

    • English
    • Communication
    • Microsoft Excel
    • Management
    • Time Management
    • Presentation Skills
    • Troubleshooting
    • Customer Support
    • Business Analysis
    • Technical Support
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    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • German

      Beginner

    Training & Certifications

    • Web development course

      Merdrar for training and IT services·2017
    • Quering Microsoft SQL server

      Jelecom·2017
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