
Linda ali
Financial Crime Risk analyst at Hsbc, Gsc Egypt
New Cairo, Cairo, EgyptWork Experience
Financial Crime Risk analystFull Time
- Job Details:• Implementing appropriate control on transactions received in Wolf System • Provide consistent and satisfactory service to Departments and Branches throughout the agreed SLA • Work with Global Wolf Team to identify service deficiencies and verify problems & verify outputs and related inputs of problems and preparing steps for solutions. • Act with Wolf Team for improvement to the Dept. services to meet the customer's requirements • Day to day problem solving for deficiencies
Social media specialistFull Time
Brew7
Aug 2020 - Sep 2022 -2 yrs, 1 month
Egypt , Cairo
- Job Details:• Develop, implement and manage our social media strategy after conducting competitive research, platform determination, messaging and audience identification • Plan, create, publish and share new content (including original text, images, video and code) on a daily basis that builds meaningful customer connections, increases brand awareness and encourages community members to engage with the brand • Collaborate with sales and marketing teams to develop social media campaigns • Stay up to date with the latest social media best practices and technologies • Set up and optimize company pages within each platform to increase the visibility of company’s social content
Technical Support EngineerFull Time
Vodafone Ireland
May 2019 - Aug 2020 -1 yr, 3 months
Egypt , Cairo
- Job Details:Diagnose, troubleshoot and identify solutions to the technical issues Ask customers targeted questions to quickly understand the root of the problem Talk clients through a series of actions, either via phone or email, until they’ve solved a technical issue Properly escalate unresolved issues to the 2 Level Tech or Eir engineers Ensure all issues are properly logged Follow up with clients to ensure their systems are fully functional after troubleshooting
traineeInternship
Blom Bank
May 2017 - Aug 2017 -3 months
- Job Details:• Management information system department (MIS) i was responsible for Install, upgrade, maintain and provide support for all databases and application server.
Education
Bachelor's Degree in business information technology
Canadian International College (CIC)Jan 2019
Achievements
CFA level 1 candidate with IT background and strong experience in the digital marketing field. I am interested in obtaining a position, where I will be able to offer my skills and talents To build a long-term career with opportunities for career growth. And To enhance my educational and professional skills in a stable and dynamic workplace
Skills
- English
- Communication
- Microsoft Excel
- Management
- Time Management
- Presentation Skills
- Troubleshooting
- Customer Support
- Business Analysis
- Technical Support
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Languages
Arabic
FluentEnglish
AdvancedGerman
Beginner
Training & Certifications
Web development course
Merdrar for training and IT services·2017Quering Microsoft SQL server
Jelecom·2017