Lilian Younan Abdelshehid

Senior customer service representative At CIB BankFull Time

• Job Details:1. Execute financial transactions according to bank policies and procedures (VISA/MASTER cards’ validation/cancellation, update customer accounts as per KYC policy, etc….) 2. Proficiently answer customer inquiries , providing information on bank accounts, policies, products and services 3. Evaluate customers’ needs, suggesting the most appropriate products and services over the phone. 4. Maintain great knowledge of all bank products, services & policies 5. Resolve complaints and escalate cases to the concerned staff if needed 6. Communicate effectively with customers, managers, and co-workers through a variety of channels including email, phone, and through the use of various office machines INTERESTS 7.Educate customers on product options and mobile banking application To be able to review the transactions on their accounts and Process all banking related transactions in an efficient, timely and accurate manner. 8. Provide outstanding assistance to customers ( prime / plus / wealth ) with all their banking transactions and services handle appropriately during their initial contact. 9. Review customers' accounts for transactions accuracy.