Basic Info

Lilian naguib

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

IT dispatcher at Teleperformance

Experience Details

IT dispatcher

Administration, Installation/Maintenance/Repair

Entry Level

1) Report directly to IT Manager
2) Replying to manager's inquiry for any installation services
3) Montring and acting as a quality control on the IT team


Company Details

Teleperformance (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Jan 2011 to Jul 2011 (6 months)
UK advisor at Vodafone

Experience Details

UK advisor

Customer Service/Support

Entry Level

1) checking customer's account
2) replying on any customer inquiry
3) refunding customers for any mistakes
4) Technical support
5) Online marketing


Company Details

Vodafone (multinational)

6th of October City, Egypt

More then 1000 employees

Telecommunications

N/A

May 2009 to Jul 2010 (1 year 2 months)

Education

BA in Managment

Education Details

BA

Managment, Marketing, IT

German University in Cairo (GUC), Egypt

B / Very Good / 75 - 85%

ALL subjects related to managment

N/A

German University in Cairo (GUC)
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

victory college

Egypt

2004

B / Very Good / 75 - 85%

N/A

victory college
2004

Certifications

ICDL
Jul 2009

Certificate details

ICDL

Jul 2009

excellent

N/A

N/A

AUC

N/A

TRACK
Sep 2010

Certificate details

TRACK

Sep 2010

N/A

N/A

N/A

American chamber

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccuracyAdminAdministrationAdobe PhotoshopAutoCAD 2DCommitmentCommunicatorCustomer CareCustomer ServiceCustomer-orientedEnglishGermanHRHandles StressHonestyICDLITIT DispatcherInstallationJavaScriptMaintenanceManagmentMarketingMicrosoft PowerPointMicrosoft WordPlannerPresenterRepairSupportTRACKTeam PlayingTelecommunicationsTeleperformanceUK AdvisorVodafone

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

1-3 years

javaScript

javaScript

: Beginner

: Little

:

1-3 years

AutoCAD 2D

AutoCAD 2D

: Beginner

: Little

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Little knowledge

: Little

:

Less than 1 year

Fields of Expertise

admin

admin

: Advanced

: Extreme - I love it!

:

Less than 1 year

customer care

customer care

: Advanced

: High

:

1-3 years

HR

HR

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Planner, Communicator, Presenter, Customer-oriented, Handles Stress

Online Presence

lilian naguibfacebook,e-mail

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