LIJO JOHN

Senior Analyst - Corporate Customer Hierarchies

• Job Details:Managed and enriched corporate customer hierarchy data using Dun & Bradstreet datasets. Improved data accuracy by 20% by streamlining validation processes and eliminating duplicate records. Researched company websites, D&B, or other sources to see if customer relationships exist as per the rules and then either create, add, or remove from customer hierarchies. Received, assigned, resolved, and escalated tech help desk requests and tickets. Applied data program techniques and procedures to optimise operations and data governance. Utilised big data analysis to track deliveries and improve operations.

Sales Support Management Coordinator

• Job Details:Generating sales data-related dashboards and reports and successfully contributing to ad-hoc projects and reporting requirements. Tracking and managing customer account data, opportunity data, and leads in Microsoft Dynamics. Applied advanced Excel skills to manage data using pivot tables, VLOOKUPs, SUMIFs, and index matches. Collaborated with cross-functional teams to implement process improvements that streamlined data maintenance and improved reporting quality.