Layla Mohamed Khamis

Office ManagerFull Time

• Job Details:•Answering calls, taking messages and handling correspondence •Maintaining diaries and arranging appointments •Typing, preparing and collating reports •Filing •Organizing and servicing meetings (producing agendas and taking minutes) •Managing databases •Prioritizing workloads •Implementing new procedures and administrative systems •Liaising with relevant organisations and clients •Coordinating mail-shots and similar publicity tasks •Logging or processing bills or expenses •Acting as a receptionist and/or meeting and greeting clients •Archiving hard copies of each offer we send with its email attaches •Adding the quotation data to offers summary (database) •Filing soft and hard copies of all orders items •Searching and collecting data for the market, contractors and updates •Keeping up with Wilo for delivery time •Make operation notes for each order •Make delivery note for each order •Updating the maintenance sheet with serial numbers and operation dates for visits scheduling •Add to orders database the status of each order, expected delivery date and payment log updates •Searching for new products and brands for expansion •Revising order confirmation from Wilo and re giving them to sales engineer to re-check •Revising PO terms and send any necessary comments to be modified •Prices inquiry with new brands •Following up with outdoors sales engineer or BD department and filing cards and visit details . Posting jobs and filtering CVs’ (when needed) •Updating company profile items with new projects and their details . Updating and enhancing job reference with new projects and their data •Preparing filing format and indices •Making sure we have enough stationary supplies and order when needed •Preparing for events decorations and giveaways •Participating in preparation of presentations or letters (when needed) •Following up with following up process made by sales engineer •Following up with colleagues for tasks distribution when having to deliver an order •Sending emails and making phone calls to remind and inform the customer with delivery date and payment •Preparing items for visits (overview, updated company profile, updated job reference) •Adding data of new contacts and companies to contact list template for further follow up •Assisting after sales services with technical and commercial data for each order, goods serial numbers, guarantee letters and scheduling visits •Preparing job offers for new employees •Preparing contracts for employees •Making analysis for hot projects and their consultants and values •Making analysis for progression each period of time •Surveying consultants and if we are in their vendor list or not •Making lists with consultants and checking who to visit for registration •Making lists for contractors that stopped sending inquires

Customer service team leaderFull Time

• Job Details:•Manage a team. •Monitor Agents' schedule and Calls. •Listening to live telephone calls to maintain quality assurance. •Motivate and encourage agents through positive communication and feedback