Leakey muendo Peter

Pre-sales & Product Engineer

• Job Details:Work closely with sales teams to understand customer requirements and design tailored solutions. Prepare and present proposals, including technical specifications, cost estimations, and project timelines. Create and deliver product demonstrations and presentations to potential clients. Provide technical expertise and support to sales teams during the sales process. Address technical queries and concerns from customers, ensuring they understand the technical advantages of Huawei's products. Assist in the development of proof of concepts (POCs) and pilots to demonstrate product capabilities. Establish and maintain strong relationships with customers, understanding their business needs and technical challenges. Act as a bridge between customers and internal technical teams to ensure customer requirements are met. Stay updated on industry trends, market conditions, and competitor products. Provide feedback to product management and R&D teams based on market insights and customer feedback. Conduct training sessions and workshops for customers and internal teams to enhance their understanding of Huawei's products and solutions. Develop and maintain technical documentation and guides to support sales activities.

Data Entry / System Enrollment

• Job Details:Scanned documentation and entered into database to maintain accurate records. Identified errors in data entry and related issues, reporting to supervisors for resolution. Monitored hardware to identify errors and maintain performance and functionality. Performed regular backup operations to save data and avoid loss. Conducted data cleaning tasks to achieve productive workflow. Practiced data integrity to adhere to security policies and guidelines. Gathered and reviewed information to gauge accuracy and clarity. Compared source documents to verify accuracy of data. Regularly generated and printed reports to monitor activity and changes. Applied data program techniques and procedures to optimise operations. Transferred data from paper formats into database systems to keep digital formats. Reviewed customer orders and followed specifications relating to data entry.

IT Support Engineer / Network Engineer - Industrial Attachment

• Job Details:Configured and managed routers, security appliances and switches. Diagnosed and resolved complex network problems. Developed and implemented extensive LAN designs to connect up to users on network. Carried out networking diagnostics on machines, including configurations, routing, switching and firewalls. Performed root-cause investigations for malfunctions, identifying solutions and working on the implementation of resolutions to increase overall efficiency. Delivered remote demonstrations and troubleshooting on customer's computers through TeamViewer. Managed the deployment, configuring laptops and migrating user data as instructed by user. Kept updated with the latest software, hardware and IT technologies to stay professional and an expert within the industry. Provided technical support on company applications and IT solutions through phone, live chat and email. Supported various vendor OS including Google Chrome OS, Microsoft Windows, Apple macOS, Google G Suite, MS Office 365 and Linux desktop. Managed network performance and implemented changes to improve efficiency.