Basic Info

Layla Zayed

3 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Volunteer in the feeling of feeding needy homes. (volunteer) at Resala Charity assosiation

Experience Details

Volunteer in the feeling of feeding needy homes. (volunteer)

Hospitality/Hotels/Food Services

Student

N/A


Company Details

Resala Charity assosiation

Cairo, Egypt

More then 1000 employees

Non-Profit Organizations

N/A

May 2012 to present (4 years 7 months)
International Technical Support Representative (intern) at Teleperformance, Samsung UK & Ireland

Experience Details

International Technical Support Representative (intern)

Customer Service/Support

Entry Level

- Own and manage the client relationship and inquiries regarding the "Home Appliances" by reading technical manuals, confer with users, or conduct computer diagnostics to investigate and get issues resolved efficiently and effectively or to provide technical assistance and support.
- Ensure service level agreements are met and maintained.
- Enter commands and observe system functioning to verify correct operations and detect errors


Company Details

Teleperformance, Samsung UK & Ireland (multinational)

Cairo, Egypt

N/A

Manufacturing

www.samsung.com/UK

Mar 2013 to Jun 2013 (3 months)
International Technical Support Representative at Vodafone UK

Experience Details

International Technical Support Representative

Customer Service/Support

Experienced (Non-Manager)

Worked as a front line international Technical Support Advisor at Vodafone UK providing the customers with all the support regarding all the services & products such as all Mobile phones& Tablets, USB sticks, Sure Signal box, mi fi & troubleshooting the Network.


Company Details

Vodafone UK (multinational)

6 october city, Egypt

More then 1000 employees

Computer and Network Security , Consumer Services , Telecommunications

www.vodafone.co.uk

Oct 2012 to Mar 2013 (5 months)
Project coordinator & Official Events' Planner (volunteer) at KEY CDC (Career Development Center)

Experience Details

Project coordinator & Official Events' Planner (volunteer)

Administration

Student

Worked as a courses schedules coordinator, HR recruiter, doing e-mails correspondence to follow up with the courses instructors and students, marketing promoter, and events & projects' organizer.

Projects:
- United Nations Conference with Key CDC & The ministry of high education at Cairo University.
- Key CDC opening conference at Grand Hayatt Hotel, With AUC "The American University in Cairo".
- Barak Obama's speech in Cairo University (2009).


Company Details

KEY CDC (Career Development Center)

Cairo University, Giza, Egypt

N/A

Education

https://www.facebook.com/KEY.CU/info

Nov 2008 to May 2011 (2 years 6 months)

Education

BSc in Faculty of Commerce

Education Details

BSc

Faculty of Commerce

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Fadl Modern Language Schools

Egypt

2008

A / Excellent / 85 -100%

N/A

Fadl Modern Language Schools
2008

Certifications

TOFEL
Dec 2012

Certificate details

TOFEL

Dec 2012

N/A

N/A

N/A

N/A

ICDL
Sep 2009

Certificate details

ICDL

Sep 2009

N/A

N/A

N/A

N/A

Soft Skills
Jul 2009

Certificate details

Soft Skills

Jul 2009

N/A

N/A

N/A

N/A

Certificate details

Advanced Business English

Aug 2011

N/A

N/A

N/A

N/A

Certificate details

Business Process Outsourcing (BPO)

Aug 2012

N/A

N/A

N/A

EduEgypt, Cairo University

Verbal communication & presentation skills.
Problem analysis & solving capabilities.
Team playing with a leadership characteristics.
Time management.
Decision-making skills.
People management skills.

Training and Courses

Training/Course Details

Technical support & Quality assurance

Dec 2012

Vodafone UK

N/A

Training/Course Details

BPO

Aug 2012

Cairo University

N/A

Training/Course Details

Home Appliances Techincal Support

Apr 2013

Samsung UK

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdministrative WorkAdvanced Business EnglishArabicBPOBusiness Process Outsourcing (BPO)Business Writing (reports, Emails & Manuals)CommunicatorComputer And Network SecurityConsumer ServicesCustomer ServiceDealing With Different CuturesDealing With PeopleEducationEnglishFaculty Of CommerceFood ServicesFrenchGetting PromotedHelping PeopleHome Appliances Techincal SupportHospitalityICDLImproving My SkillsInternational Technical Support RepresentativeKeyboard Skills In English.LeaderManufacturingMeeting New PeopleMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNon-Profit OrganizationsOrganizerPhotographyPlannerPresentationsProject Coordinator & Official Events' PlannerReadingSoft SkillsSupportTOFELTeam PlayerTechnical SkillsTechnical Support & Quality AssuranceTelecommunicationsTeleperformance, Samsung UK & IrelandTravellingVodafone UKVolunteer In The Feeling Of Feeding Needy Homes.VolunteeringWeb Search Surfing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

keyboard skills in English.

keyboard skills in English.

: Expert

: Extreme - I love it!

:

1-3 years

web search surfing

web search surfing

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

Less than 1 year

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Business writing (reports, emails & manuals)

Business writing (reports, emails & manuals)

: Expert

: Extreme - I love it!

:

1-3 years

Technical skills

Technical skills

: Expert

: Extreme - I love it!

:

1-3 years

Administrative work

Administrative work

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Communicator, Organizer, Team Player

Online Presence

https://eg.linkedin.com/in/layla-zayed-69318b85https://www.facebook.com/layla.m.zayedhttps://www.twitter.com/layla_mzayed

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