Ramy Mohamed Lasheen

Senior IT SupportFull Time

• Job Details:providing responds to end users queries by providing information to fulfill requests or enable resolution, runs diagnostic programs, isolates problem, determines and implements solution. Promptly allocates and escalates unresolved issues as appropriate. Assists with the development standards, and applies these to track, monitor, report, resolve or escalate issues and contributes to creation of support documentation. Primary responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.

IT Service Desk EngineerFull Time

• Job Details: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.  Respond to queries either in person or over the phone.  Train computer users.  Maintain daily performance of computer systems.  Respond to email messages for customers seeking help.  Walk customer through problem-solving process.  Clean up computers.  Run diagnostic programs to resolve problems.  Printer support ( Xerox and HP )  Configure Cisco and Support Avaya.  Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.  Install computer peripherals for users.  Follow up with customers to ensure issue has been resolved.  Handling IOS devices (iPhones/iPads) activation and configurations

Online Support Specialist Full Time