lamyae hanini

Product Owner - QA Lead & Analyst - IT Support

• Job Details:Gathered and analyzed business requirements from cross-functional teams (marketing, digital, supply, and offer) through workshops, mockups, and stakeholder interviews. Translated requirements into actionable user stories and functional specifications aligned with agile delivery cycles. Prioritized features for MVP and scaled delivery via backlog grooming and sprint planning. Owned end-to-end product lifecycle: ideation, UAT, deployment. Oversaw hotfixes and production monitoring during critical releases. Worked closely with developers, product managers, and stakeholders to gain insights into the product, its requirements, and user expectations. Built and executed robust QA strategies: test plans, scripts, edge-case scenarios. Performed hands-on testing (functional, regression, UAT, integration). Led UAT campaigns and drove feedback loops with business and tech teams. Leveraged SQL for issue resolution and root cause analysis in live environments. Handled L1/L2 support and high-impact incidents, ensuring business continuity and executive-level satisfaction. Delivered onboarding and change workshops to drive adoption of new platform and digital tool. Created role-specific user guides and documentation to support operational efficiency. Led global training programs, managing resistance and ensuring seamless transition across teams.

Product Owner - QA Lead & Analyst

• Job Details:Translated business needs into actionable features via workshops, mockups, and user journey mapping. Prioritized and maintained the product backlog, driving agile ceremonies and aligning deliverables with evolving business goals. Conducted pre-studies and impact assessments to evaluate feasibility, risks, and dependencies of proposed requirements. Validated end-to-end deliverables: functional specs, technical documentation, release packages, and process flows. Identified platform improvement opportunities and proactively captured enhancement requests from end users. Authored detailed functional and technical specifications to align dev output with business value. Led and executed functional QA test case design, execution, and validation across web, APIs, and batch processes. Supported version rollouts through structured training and hands-on sessions; delivered role-based user guides. Utilized SQL for production issue resolution and real-time data correction in critical environments. Provided frontline functional support, tracked user feedback, and drove continuous platform optimization.