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Lamis Gamal Essawy

senior enterprise call center support at Orange Egypt

6th of October, Giza, Egypt

Work Experience

  • Service Delivery ManagerFull Time

    Grand Technology

    Oct 2022 - Present -2 yrs, 8 months

    • Job Details:Establishing policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.

  • Lead ConsultantFull Time

    Orange Egypt

    Sep 2020 - Oct 2022 -2 yrs, 1 month

    • Senior specialist enterprise complaint handlingFull Time

      Orange

      May 2019 - Present -6 yrs, 1 month

      Egypt , Cairo

      • senior specialist in trainning teamFull Time

        Orange

        Sep 2015 - Present -9 yrs, 9 months

        Egypt , Giza

          • Education

          • bachelor's degree ofmass communication and media arts in public relations and press

            October 6 University (OU)

            Jan 2009 - Jan 2013 - 4 yr

          • High School - Thanaweya Amma

            El Safar Private School

            Jan 2009 

          Skills

          • Service Delivery
          • Leadership
          • Customer Service
          • Seibel
          • Project Management
          • Microsoft Office

          Languages

          • Arabic

            Fluent

          • English

            Fluent

          • French

            Beginner

          Training & Certifications

          • train the trainer

            Orange Egypt·2016

          • soft skills course

            alex bank·2013
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