LAMIA TAHA

Human Resource OfficerFull Time

• Job Details:• Assist the HR manager by screening and conducting phone interviews, job posting either online platforms or contact recruitment agencies with the requirements for the new vacancy. • Filtering and screening resumes and selecting qualified candidate’s resumes to Fulfil Job- Orders, Assist HR Manager with the hiring process.Administrate pre-employment applications/tests for potential candidates. • Follow up with the new hires the missing documents.Track and update the attendance cases: leaves, permissions, business leaves and work missions. • Conducting researches (training agencies and Universities) for the employees required trainings. • Creating a positive Onboarding experience for new hires • Strictly organized administrative responsibilities - contracts, employees' files and database, employees intranet system, administration of working hours system, leaves, business trips. • Oversight and support Employee Performance Management and Review • Manage the medical insurance for employees (claims, Approval, Addition or Deletion)

Customer Retention Team LeaderFull Time

• Job Details:• Managing team performance/KPI (target, call quality, productivity and attendance). • Management of retention team activities on campaigns and dialers to achieve churn targets. • Management of retention team activities: outgoing and incoming calls, dialer, customer retention marketing and other activities that improve the churn performance. • Monitor closely the Credit Card performance and Standing Orders performance and follow-up with banks on various issues. • Ensure relevant business update, product highlights and market development are effectively communicated to the team in order to ensure it supports the achievement of churn target and business objective. • Keep customers informed of their subscription status and of any offers or promotion related to customers.

Customer Retention AdvisorFull Time

• Job Details:• Contacting existing and potential OSN customers according to preset outbound campaigns and outbound calling. • Handle customer inquiries, complaints, Billing and service requests. Hence repairing trust, increasing customer retention, and winning back customer loyalty. • Achieve and exceed individual retention and revenue targets. • Answer all retention inbound calls while meeting the telephone performance standards.