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lamia said

Crm & After Sales Manager at Al-Habiba service center (Opel & Chevrolet) Sub-Dealer /Mansour Automotive

New Cairo, Cairo, Egypt

Work Experience

  • Crm & After Sales ManagerFull Time

    Al-Habiba service center (Opel & Chevrolet) Sub-Dealer /Mansour Automotive

    Aug 2016 - Present -9 yrs

    • Crm & After Sales ManagerFull Time

      At-Auto Group (opel & chevrolet) sub-dealear Masnsour Automotive

      Jun 2015 - Aug 2016 -1 yr, 2 months

      • Team Leader – Call CenterFull Time

        WASLA Contact center

        Mar 2013 - Apr 2015 -2 yrs, 1 month

        • Customer Service RepresentativeFull Time

          Vodafone

          Feb 2011 - Jan 2013 -1 yr, 11 months

          • Education

            • Bachelor's Degree in faculty of law ain shams universty

              Ain Shams University (ASU)

              Jan 2009 

            Skills

            • Computer Programs
            • Customer Care
            • Client Support
            • Microsoft Applications
            • Microsoft Office
            • Administration

            Languages

            • English

              Advanced

            Training & Certifications

            • how to deal with customers

              WASLA contact center·2013
            • HR diploma

              CTC Academy·2012
            • English courses

              CTC Academy·2011
            • customer service courses

              WASLA contact center·2011
            • customer service course ( how to deal with angry customers)

              BDO ESNAD·2010
            • ICDL course

              Ain shams universty·2008
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