LH

lamia Hamdy

IT Senior Project Manager – PMO at Commercial International Bank of Egypt (CIB)

Cairo, Egypt

Work Experience

  • IT Senior Project Manager – PMO

    Commercial International Bank of Egypt (CIB)

    Dec 2020 - Present -4 yrs, 8 months

    Egypt

    • Job Details:Successfully managed and delivered projects that improved daily operations and minimized customer complaints related to digital channels. Managed security baseline implementation and OS patching activities.

  • SLA & Trend Management Senior Officer – IT Control & Quality Assurance

    Commercial International Bank of Egypt (CIB)

    Mar 2020 - Dec 2020 -9 months

    Egypt

    • Job Details:Spearheaded board reporting, designed dashboards for IT ticket handling, conducted gap analysis, and developed communication strategies to enhance IT service levels.

  • Process Design Engineer – IT Quality Assurance

    Commercial International Bank of Egypt (CIB)

    Oct 2019 - Feb 2020 -4 months

    Egypt

    • Job Details:Developed SOPs for IT departments, managed communication plans for IT service desk portal, and designed dashboards to track SLA breaches.

  • Authorization & Control Officer – IB Operations

    Commercial International Bank of Egypt (CIB)

    Mar 2019 - Oct 2019 -7 months

    Egypt

    • Job Details:Contributed to business case preparation for acquiring CIB Kenya, developed service indicators for back-office departments, and created transaction dashboards.

    • Education

    • Master's Degree in Global Management and Banking & Finance

      ESLSCA Business School

      Jan 2016 

    • Diploma in Written Translation

      Aswan University (ASWU)

      Jan 2007 

    • Bachelor's Degree in English Literature

      Ain Shams University (ASU)

      Jan 2006 

    • Bachelor's Degree in CFA Level I

      CFA Institute

      Jan 2018   7 yr 7 Months

    Languages

    • English

      Fluent

    • Arabic

      Fluent

    • French

      Intermediate
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