Lakhwinder Kaur

Principal Solution Engineer

• Job Details:Solution architect and consultant for IT service management, ITOM for BMC Helix solutions. Experienced ITSM and ITOM with specializing in BMC solutions, AISM, AIOps, observability, and generative AI. Conducted technical workshops, presentations and demonstrations for customers, effectively showcasing the features and benefits of BMC solutions within the DSOM portfolio for SaaS (AWS, Azure, Oracle Cloud) and on-prem. Handling various system integrators like HCL, Kyndryl, Amdocs, Accenture, DXC and NTT Data.

Manager Pre-Sales

• Job Details:Strong consulting and designing skills on enterprise management systems, service assurance, network management, fault management, performance management, service management domains. Conducted maturity assessments for ITSM, ITOM ITAM, and GRC processes. Gathered and analyzed client requirements to propose effective solutions.

Technology Consultant

• Job Details:Extensive experience with MicroFocus/HPE OBM, NNMI, BSM, OMI, SiteScope, and BPM for network monitoring, management, and performance optimization. Conducted presales proof-of-concept (POC) activities, demonstrating HPE solutions to potential customers.