Laila Atef Shaheen

Khoury Stand

• Account directorFull Time

  Aug 2023 - May 2024 -9 months

  Egypt , Cairo

  • Job Details:-Take on the role of the primary contact person for important clients, establishing strong connections with them. -Gain a clear understanding of clients' goals and develop effective strategies to help them achieve those objectives. -Lead a team of account managers, offering guidance and support to ensure their success. -Foster collaboration with internal teams to effectively implement strategies and campaigns. -Conduct thorough market research to identify emerging trends and provide innovative marketing solutions. -Manage budgets and ensure projects are completed within allocated resources. -Meet project deadlines and budgets while overseeing the entire process from start to finish. -Provide regular reports and updates to clients regarding performance & KPIs -Drive sales for client accounts. -Supervise and mentor the team, providing valuable feedback and maintaining their motivation. -Manage multiple clients and projects simultaneously. -Establish clear goals and objectives for internal teams to strive towards.
• Senior Account ManagerFull Time

  Dec 2022 - Aug 2023 -8 months

  Egypt , Cairo

  • Job Details:-Managing the client relationship through effective communication, problem solving, and responding to requests. -Taking client communication briefs and, where required, supporting the Account Planner with drafting creative briefs. -Presenting and selling creative work. -Ensuring that project deadlines and budgets are met, communicating and seeking approval of any changes to these. -Identifying ways to grow client accounts through new business opportunities. -Keeping the team and the client up to date with useful knowledge. -Maintaining accurate records of meetings, decisions and next actions. -Working with Finance to limit write offs, bill client accurately, chase unpaid invoices, do reconciliations. -Manages a portfolio of accounts to achieve long-term success. -Develops positive relationships with clients. -Acts as the point of contact and handle customers’ individual needs. -Resolves conflicts and provide solutions to customers in a timely manner. -Suggests actions to improve and Identifies opportunities to grow business with existing clients. -Collaborates with various internal departments to ensure that they fulfill all customer requests. -Resolves complaints and keeping track of all processes that pertain to the client's desires. -Acts as the client's representative in the company to ensure that their demands are met with a focus on improving the customer experience.