Laila Mohamed

Quality Assurance Manager

• Job Details:Review of the reports that the specialist and the supervisor are doing. Review the attendance and departure report and send it to the HR. Reviewing the system and checking the validity of the reports on the system. Make an evaluation for each team member. Carrying out promotions and tests to recruit new employees. Solve the problems of the complaint by referring to the unit managers and solving the problems of customers. Conducting meetings with department managers to improve work performance. Make a plan for any new project and process for project. Responsible for budget and administrative expenses in the administration. Assigning tasks to coordinator, specialist and supervisor.

Customer Account Manager

• Job Details:Worked on Teleperformance company (Account Manager on the Albat project).

Supervisor

• Job Details:Worked in NTRA agent in survey in 2015 and supervisor in telecom services survey.