LE
laila Esam
Tour Operator
Giza, EgyptWork Experience
Cairo Top Tours
Jun 2022 - Apr 2023 -10 months
Egypt
- Job Details:Dealing with customers and interact with them via email. Interacting with hotels and making hotel reservations. Tailoring tourism packages.
Customer Service Agent and Orange Directory Agent
Orange
Jul 2020 - Aug 2021 -1 yr, 1 month
Egypt
- Job Details:Handling customers complaints and inquiries and provide solutions to their problems. Coordinate with other departments to solve customers' complaints. Guiding and providing customers with all needed information about hospitals, restaurants, hotels, etc. Reserve all Gouna hotels.
Tour Operator and Ticketing Agent
Safar Tours
Oct 2019 - Jul 2020 -9 months
Egypt
- Job Details:Interacting with hotels and making hotel reservations. Tailoring tourism packages. Booking flight tickets and handles reservations for customers. Direct interact with customer questions about flight timings, seat availability, fares & reservations for airlines.
Tour Operator and Ticketing Agent
Tour Egypt International
Nov 2018 - Aug 2019 -9 months
Egypt
- Job Details:Interacting with hotels and making hotel reservations. Tailoring tourism packages. Booking flight tickets and handles reservations for customers. Direct interact with customer questions about flight timings, seat availability, fares & reservations for airlines.
Education
Bachelor's Degree in Tourism Studies
Helwan UniversityJan 2018
Languages
Arabic
FluentEnglish
Intermediate