LE

laila Esam

Tour Operator

Giza, Egypt

Work Experience

  • Tour Operator

    Cairo Top Tours

    Jun 2022 - Apr 2023 -10 months

    Egypt

    • Job Details:Dealing with customers and interact with them via email. Interacting with hotels and making hotel reservations. Tailoring tourism packages.
  • Customer Service Agent and Orange Directory Agent

    Orange

    Jul 2020 - Aug 2021 -1 yr, 1 month

    Egypt

    • Job Details:Handling customers complaints and inquiries and provide solutions to their problems. Coordinate with other departments to solve customers' complaints. Guiding and providing customers with all needed information about hospitals, restaurants, hotels, etc. Reserve all Gouna hotels.
  • Tour Operator and Ticketing Agent

    Safar Tours

    Oct 2019 - Jul 2020 -9 months

    Egypt

    • Job Details:Interacting with hotels and making hotel reservations. Tailoring tourism packages. Booking flight tickets and handles reservations for customers. Direct interact with customer questions about flight timings, seat availability, fares & reservations for airlines.
  • Tour Operator and Ticketing Agent

    Tour Egypt International

    Nov 2018 - Aug 2019 -9 months

    Egypt

    • Job Details:Interacting with hotels and making hotel reservations. Tailoring tourism packages. Booking flight tickets and handles reservations for customers. Direct interact with customer questions about flight timings, seat availability, fares & reservations for airlines.
  • Education

    • Bachelor's Degree in Tourism Studies

      Helwan University

      Jan 2018 

    Skills

    • Experienced user on most popular software packages (MS Word, Excel, etc.)

    Languages

    • Arabic

      Fluent
    • English

      Intermediate
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