Lady Ross Nacora

Consumer Support Desk RepresentativeFull Time

• Job Details:• Interact with customers to provide and process information in response to inquiries, concerns and requests. • Handle customer complaints, process orders, and provide information about an organization’s products and services. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. ● Attracts potential customers by answering product and service questions; suggesting information about other products and services. ● Opens customer accounts by recording account information. ● Maintains customer records by updating account information.