Khaled Abdel-hakim Zayan

International Logistics ManagerFull Time

Accounts OfficerFull Time

• Job Details:Key Role:  Researching and identifying potential clients based on their various factors (Market place, performance, Industry line).  Establishing a channel with the client and analyzing their consulting needing areas.  Preparing proposals/presentations/quotations based on the level of the consulting involvement.  Attending the workshops and aiding the consultants in the brain storming and analysis phase  Maintaining the relationship with the clients through continues follow up and support. Tasks Handled: • Carrying out the procedures to renew the license for the JTL free zone business consulting company. • Managing the project of fitting out/furnishing of the new work location in Dubai • Assisted in preparing financial plans to NGO’s • Establishing channels with the government agencies to acquire new company licenses and its work permits. • Carrying out the procedures to issue a free zone work visa • Participated in preparing financial plans to two major projects (cultural center, business coffee shop). • Prepared presentations to offer our consulting services to our clients in different business aspects (concrete manufacturing , Call center industry, ICT/computing consulting) • Prepared prospects analysis and their affiliated market analysis(chemicals manufacturing , concrete manufacturing, IT related companies) • Conference access bookings and guiding clients through the different aspects of the exhibited companies • General knowledge of opening new corporate bank accounts procedures and background on choosing better deals • General knowledge of acquiring a new health/sports club license through UAE free zones • Preparing /Redesigning Magazines Media kits. • General knowledge of franchising contracts. • Business cards design and preparation.

Solutions specialistFull Time

• Job Details:• Moved to the EMMS (Enterprise Managed Mobility Services) to be filling the position of EMMS Global SOLUTIONS SPECIALIST from May 2010 till present; - Supporting and Maintaining the service contracts that Vodafone group has with Multinational global Enterprises. - Handling helpdesk to helpdesk support, under the umbrella of the ITIL standards. - Affiliating and coordinating with the project delivery Specialists in implementing/Configuring the Vodafone Global Enterprise Solutions. - Managing the stakeholders changes Requests through the correct channels involved in the project implementations. - Providing constant feedback and future release notes to enhance and improve the Vodafone Global Enterprise solutions implementation & BAU solutions support processes. - Working in compliance with the IT-IL standards. - Handling directly the queries and troubleshooting the technical difficulties of the Vodafone global enterprise customers using the Vodafone offered integrated solutions. - Generating and preparing weekly/monthly Management Review Reports. - Managing Vodafone Global Enterprises Solutions & processes change requests through the product managers channels.