
KHALED ZAKY
Professional IT Service Management
Cairo, EgyptWork Experience
IT Service Management Consultant - FreelancerFull Time
Kash Business Systems
Mar 2015 - Present -10 yrs, 6 months
Egypt , Cairo
- Job Details:In charge of enhancing the current product(KASH ERP) by adding new features and design solutions. In charge of development of the company long term objectives and establish strategies required to achieve these objectives. In charge of research and development processes.
Head of Information TechnologyFull Time
- Job Details:In charge of Oracle application Implementation and Integration with other Implemented software. successfully implemented Oracle apps ( Procure to Pay ,Order to Cash cycles and Oracle Financial Modules). Supporting more than 100 Oracle Application concurrent users. In charge of all Information Technology Services delivery to more than 400 users. In charge of design, development, implementation both short- and long-term information technology plans.Ensure that all the IT services are complying with short and long term company strategies.Work closely with top management to improve existing information and decision support systems.Prepare and in charge of information technology budgets and make recommendations for updates, replacements or enhancements.Hire, supervise and support IT department section heads and staff. Responsible of planning and executing new technology related projects.Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions.Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions. Directs and prioritizes the work load of subordinate personnel. Approves all business requirements prior to the technical solution. Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting. Participates on all hardware and software evaluations and maintains vendor contracts. Represents the IT function at business review meeting when appropriate.
Development ManagerFull Time
KASH Business Systems
May 2004 - Jun 2008 -4 yrs, 1 month
Egypt , Cairo
- Job Details:Manage the production of a complete Oracle ERP package and versions release. Create projects plans and define the specifications, required staff, timelines and deliverable required to meet the projects goals. Define policies and strategies for development department. Design and implement new modules and enhancement features. Assign development tasks to team leaders and senior developers. Follow teams progress and projects achievements. Design package security. Identifying and confirming development processes.
IT Manager - Fayoum BranchFull Time
PADCO Egypt
Feb 2004 - May 2004 -3 months
Egypt , Cairo
- Job Details:USAID Project, Assessment the Implementation and package integration of billing software in 5 branches within AL Fayoum utility
Education
Technical Diploma in Project Management
Regional IT Institute (RITI)Jan 2012 - Jan 2013 - 1 Year
BSc in Commerce
Cairo University (CU)Jan 1978 - Jan 1982 - 4 yr
High School - Thanaweya Amma
Salah salemJan 1978
Skills
- Information Technology (IT)
- Oracle
- Oracle
- Project Management
- Oracle Application Framework (OAF)
- Software Development
- Database Design
- Service Management
- IT Service Budgeting
- Business Analysis
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Languages
English
Fluent
Training & Certifications
ITIL® Managing Across the Lifecycle Certificate
2016ITIL® Expert Certificate in IT Service Management
2016ITIL® Service Transition Certificate
Axelos·2016ITIL® Continual Service Improvement Certificate
2016ITIL® Service Design Certificate
AXELOS Global Best Practice·2016ITIL® Service Operation Certificate
AXELOS Global Best Practice·2016ITIL® Service Strategy Certificate
AXELOS Global Best Practice·2016ITIL® Foundation Certificate in IT Service Management
AXELOS Global Best Practice·2015