Basic Info

Kyrillos sarkis

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Specialist Customer Service at Orange

Experience Details

Senior Specialist Customer Service

Customer Service/Support

Experienced (Non-Manager)

• Monitoring Technical Team performance and provide them with any missing info.
• Preparing weekly, monthly & yearly Reports for my team.
• Responsible for Branch Warehouse.
• Communication Point Between customer and other department in the technical Issue’s.
• Handle frustrated customers & Customers compensation requests.
• Provide the new batches with proper training.
• Handle and retain customer that face Tech problems and need to cancel.
• Achieve own KPIs (Sales, E quiz and Retention Target)
• Handling customer's inquires and complaints.
• Interface with the other departments and NS back Office.
• Enhance customers experience through developing and smoothening the workflow inside the CC.
• In Addition to that I do the same Responsibilities of Aftersales.


Company Details

Orange

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2017 to present (10 months)
Senior Technical support at Orange

Experience Details

Senior Technical support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Orange

Egypt

N/A

Information Technology Services, Computer Networking , Consumer Services

N/A

Feb 2014 to Feb 2017 (3 years)
Technical support at Linkdotnet

Experience Details

Technical support

Customer Service/Support

Entry Level

N/A


Company Details

Linkdotnet

Egypt

N/A

Information Technology Services

N/A

Sep 2012 to Feb 2014 (1 year 5 months)
Call center Technical & billing support at Linkdotnet

Experience Details

Call center Technical & billing support

Customer Service/Support

Entry Level

N/A


Company Details

Linkdotnet

Cairo, Egypt

N/A

Computer Networking , Consumer Services , Information Technology Services

N/A

Apr 2011 to Sep 2012 (1 year 5 months)
Call center at Etisal Emirates

Experience Details

Call center

Customer Service/Support

Entry Level

N/A


Company Details

Etisal Emirates

Cairo, Egypt

N/A

Consumer Services

N/A

Sep 2010 to Mar 2010

Achievements


best achiever for my company for 3 years in raw

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting, Commerce

ainshams university, Egypt

Not specified

N/A

N/A

ainshams university
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Eltawfikia School

Egypt

2005

A / Excellent / 85 -100%

N/A

Eltawfikia School
2005

Certifications

Certificate details

• English language courses

Jan 2008

N/A

N/A

N/A

AUC

N/A

Certificate details

• Administrative Professionals course

Feb 2015

N/A

N/A

N/A

N/A

Certificate details

• Business Coaching

Feb 2015

N/A

N/A

N/A

N/A

Certificate details

• English conversation courses

Jun 2009

N/A

N/A

N/A

N/A

Training and Courses

• CCNA at AUC
Sep 2009

Training/Course Details

• CCNA

Sep 2009

AUC

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdobe PhotoshopAnalyticalArabicCall CenterCall Center Technical & Billing SupportCommerceComputer NetworkingConsumer ServicesCustomer ServiceEnglishGermanHard WorkerITInformation Technology ServicesLeaderNegotiatorProblem SolverSenior Specialist Customer ServiceSenior Technical SupportSportSupportTechnical SupportTelecommunications Administrative Professionals Course Business Coaching CCNA English Conversation Courses English Language Courses

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

German

German

: Advanced

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

IT

IT

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Hard worker, Negotiator, Problem Solver

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