karim mohamed shebl Abdel Rahman

• Front line technical support agent staff for Vodafone EgyptFull Time

• Job Details:- Act as a first line of support to all VF Egypt internet users’ inquiries (technical / billing). - Provides relevant and accurate information (Services, Products & Policies). - Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time. - Provide customer with appropriate options/right suggestion. - Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet Service and provide an end-to-end ownership to these inquiries till closure. - Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s internet Service and relative hardware. - Take the ownership of escalated service requests through problem resolution for the benefit of Vodafone’s internet customers. - Ensure elimination of wrong transactions that leads to financial negative impact. - Own all customer inquiries regarding internet till closure and post resolution call to ensure customer satisfaction and close case. - Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction. - Conduct outbound calls to customer problems received from call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements.

Gym TrainerFull Time

• Job Details:I have worked as a Gym, Fitness & Boxing Trainer

Telecommunication Site EngineerInternship