Basic Info

Name: Khaled Sarag

Professional Experience: More than 15 years

Location: Giza, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Testing Analyst (TL) at International Turnkey Systems

Experience Details

Job Title: Testing Analyst (TL)

Job Role: Quality

Career Level: Experienced (Non-Manager)

Job Details: Positions Summary in ITS, I have work as a quality control and customer service team leader in the banking operation dept. support banks in banking retail business to enhance customer & user experience
• Support project manager activities responsible
• Lead support team to analyze banking issues in order to fix the customer issues and make the system change request to cater banks business requirements.
• Lead quality control team in banking operations to satisfy organization projects
• Increase team utilization and spirit
• Reviewing & validating business requirements(BRS)from banking consultation point of view
• Prepare and Review test cases/design from business perspective and from methodology perspective as well using different methodologies such as (Manual testing, black box etc…)
• Review the FRS & DDS for items & CRs in Teller module and Trade finance while working in the Global operations department and Banking
• Prepare High level design (function test flow) for different items.
• Plan for provide all required CR’s in a suitable date

Company Details

Name: International Turnkey Systems (multinational)

Location: Giza, Egypt

Size: N/A

Industries: Financial Services

Website: www.ITS.ws

Feb 2007 to present (10 years 5 months)

Banker at Piraeus Bank

Experience Details

Job Title: Banker

Job Role: Banking

Career Level: Experienced (Non-Manager)

Job Details: Positions Summary in Piraeus Bank, I have worked as a senior in the banking operation department. and I have worked previously as sector head business Operation in IT Dept.
 - Cash management officer in main Branch responsible for maintain commercial papers activity such as prepare the bundles of the clearing cheques to send it to clearing house & postdated cheques and prepare each cheque on the date to send it to clearing or collection depend on the rules with supervision from the senior officer.
 - Retail officer in main Branch responsible for creating new CIF file for the customers and maintain the customer files solving all problem for customers.
 - Retail officer responsible for all activity related to account ( Fund transfer between accounts, produce term deposits, maintain accounts such as saving and current accounts
- Responsible for ATM Replenishment and make sure of all activity of ATM’s.
- Quality Control for a new Application or new enhancement
- Testing different banking procedures & reports to assure data consistency after system migration and data conversion
- Updating Data Base bank for users and application
- Supervisor (Section Head) for information technology support for all banking operations & customer service(operation center)