Basic Info

Khaled Sarag

More than 15 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Testing Analyst (TL) at International Turnkey Systems

Experience Details

Testing Analyst (TL)

Quality

Experienced (Non-Manager)

Positions Summary in ITS, I have work as a quality control and customer service team leader in the banking operation dept. support banks in banking retail business to enhance customer & user experience
• Support project manager activities responsible
• Lead support team to analyze banking issues in order to fix the customer issues and make the system change request to cater banks business requirements.
• Lead quality control team in banking operations to satisfy organization projects
• Increase team utilization and spirit
• Reviewing & validating business requirements(BRS)from banking consultation point of view
• Prepare and Review test cases/design from business perspective and from methodology perspective as well using different methodologies such as (Manual testing, black box etc…)
• Review the FRS & DDS for items & CRs in Teller module and Trade finance while working in the Global operations department and Banking
• Prepare High level design (function test flow) for different items.
• Plan for provide all required CR’s in a suitable date


Company Details

International Turnkey Systems (multinational)

Giza, Egypt

N/A

Financial Services

www.ITS.ws

Feb 2007 to present (9 years 10 months)
Banker at Piraeus Bank

Experience Details

Banker

Banking

Experienced (Non-Manager)

Positions Summary in Piraeus Bank, I have worked as a senior in the banking operation department. and I have worked previously as sector head business Operation in IT Dept.
 - Cash management officer in main Branch responsible for maintain commercial papers activity such as prepare the bundles of the clearing cheques to send it to clearing house & postdated cheques and prepare each cheque on the date to send it to clearing or collection depend on the rules with supervision from the senior officer.
 - Retail officer in main Branch responsible for creating new CIF file for the customers and maintain the customer files solving all problem for customers.
 - Retail officer responsible for all activity related to account ( Fund transfer between accounts, produce term deposits, maintain accounts such as saving and current accounts
- Responsible for ATM Replenishment and make sure of all activity of ATM’s.
- Quality Control for a new Application or new enhancement
- Testing different banking procedures & reports to assure data consistency after system migration and data conversion
- Updating Data Base bank for users and application
- Supervisor (Section Head) for information technology support for all banking operations & customer service(operation center)


Company Details

Piraeus Bank

Cairo, Egypt

501-1000 employees

Banking

www.piraeusbank.com.eg

Feb 1992 to Jan 2006 (13 years 11 months)

Education

Bachelor's Degree in accountant and auditing

Education Details

Bachelor's Degree

accountant and auditing

Faculty of commerce, Cairo University, Egypt

Not specified

Bachelor degree of commerce

Bachelor degree of computer science [high institute of computer] From 10/1990 to 6/1994

Faculty of commerce, Cairo University
1991 - 1995
This profile is fresh!
Last update 26 days ago.

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Profile Skills and Keywords

Accountant And AuditingArabicBankerBankingBanking OperationsCustomer SupportEnglishFinancial ServicesHard WorkerInternational Turnkey SystemsLeaderMicrosoft ExcelMicrosoft ProjectMicrosoft WordProblem SolverQuality AssuranceQuality ControlSoftware TestingSupportiveTeam PlayerTesting Analyst (TL)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Project

Microsoft Project

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Software Testing

Software Testing

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Banking operations

Banking operations

: Expert

: Extreme - I love it!

:

More than 7 years

quality control

quality control

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Hard worker, Problem Solver, Team Player, Supportive

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