
Khaled Ahmed Hassan Sarag
Business Relationship Manager
Haram, Giza, EgyptWork Experience
Business Relationship Manager Full Time
ADIB
Sep 2017 - Feb 2018 -5 months
Egypt , Cairo
- Job Details:I have worked as Business Relationship Manager
Acceptance testing project Team LeaderFull Time
ADIB
Dec 2016 - May 2017 -5 months
Egypt , Cairo
- Job Details:I have worked as Testing Team Leader in ADIB acceptance testing project
Quality control, Support and Testing analyst team leader Full Time
International Turnkey Systems
Feb 2007 - Aug 2016 -9 yrs, 6 months
Egypt , Giza
- Job Details:Positions Summary in ITS, I have work as a quality control and customer service team leader in the banking operation dept. support banks in banking retail business to enhance customer & user experience • Support project manager activities responsible • Lead support team to analyze banking issues in order to fix the customer issues and make the system change request to cater banks business requirements. • Lead quality control team in banking operations to satisfy organization projects • Increase team utilization and spirit • Reviewing & validating business requirements(BRS)from banking consultation point of view • Prepare and Review test cases/design from business perspective and from methodology perspective as well using different methodologies such as (Manual testing, black box etc…) • Review the FRS & DDS for items & CRs in Teller module and Trade finance while working in the Global operations department and Banking • Prepare High level design (function test flow) for different items. • Plan for provide all required CR’s in a suitable date
BankerFull Time
Piraeus Bank
Feb 1992 - Jan 2006 -13 yrs, 11 months
Egypt , Cairo
- Job Details:Positions Summary in Piraeus Bank, I have worked as a senior in the banking operation department. and I have worked previously as sector head business Operation in IT Dept. - Cash management officer in main Branch responsible for maintain commercial papers activity such as prepare the bundles of the clearing cheques to send it to clearing house & postdated cheques and prepare each cheque on the date to send it to clearing or collection depend on the rules with supervision from the senior officer. - Retail officer in main Branch responsible for creating new CIF file for the customers and maintain the customer files solving all problem for customers. - Retail officer responsible for all activity related to account ( Fund transfer between accounts, produce term deposits, maintain accounts such as saving and current accounts - Responsible for ATM Replenishment and make sure of all activity of ATM’s. - Quality Control for a new Application or new enhancement - Testing different banking procedures & reports to assure data consistency after system migration and data conversion - Updating Data Base bank for users and application - Supervisor (Section Head) for information technology support for all banking operations & customer service(operation center)
Education
Bachelor's Degree in accountant and auditing
Cairo University (CU)Jan 1991 - Jan 1995 - 4 yr
Bachelor degree of computer science in Computer Science
high institute of computerJan 1990 - Jan 1994 - 4 yr
Skills
Languages
Arabic
FluentEnglish
Advanced