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Khaled Ahmed Hassan Sarag

Business Relationship Manager

Haram, Giza, Egypt

Work Experience

  • Business Relationship Manager Full Time

    ADIB

    Sep 2017 - Feb 2018 -5 months

    Egypt , Cairo

    • Job Details:I have worked as Business Relationship Manager
  • Acceptance testing project Team LeaderFull Time

    ADIB

    Dec 2016 - May 2017 -5 months

    Egypt , Cairo

    • Job Details:I have worked as Testing Team Leader in ADIB acceptance testing project
  • Quality control, Support and Testing analyst team leader Full Time

    International Turnkey Systems

    Feb 2007 - Aug 2016 -9 yrs, 6 months

    Egypt , Giza

    • Job Details:Positions Summary in ITS, I have work as a quality control and customer service team leader in the banking operation dept. support banks in banking retail business to enhance customer & user experience • Support project manager activities responsible • Lead support team to analyze banking issues in order to fix the customer issues and make the system change request to cater banks business requirements. • Lead quality control team in banking operations to satisfy organization projects • Increase team utilization and spirit • Reviewing & validating business requirements(BRS)from banking consultation point of view • Prepare and Review test cases/design from business perspective and from methodology perspective as well using different methodologies such as (Manual testing, black box etc…) • Review the FRS & DDS for items & CRs in Teller module and Trade finance while working in the Global operations department and Banking • Prepare High level design (function test flow) for different items. • Plan for provide all required CR’s in a suitable date
  • BankerFull Time

    Piraeus Bank

    Feb 1992 - Jan 2006 -13 yrs, 11 months

    Egypt , Cairo

    • Job Details:Positions Summary in Piraeus Bank, I have worked as a senior in the banking operation department. and I have worked previously as sector head business Operation in IT Dept.  - Cash management officer in main Branch responsible for maintain commercial papers activity such as prepare the bundles of the clearing cheques to send it to clearing house & postdated cheques and prepare each cheque on the date to send it to clearing or collection depend on the rules with supervision from the senior officer.  - Retail officer in main Branch responsible for creating new CIF file for the customers and maintain the customer files solving all problem for customers.  - Retail officer responsible for all activity related to account ( Fund transfer between accounts, produce term deposits, maintain accounts such as saving and current accounts - Responsible for ATM Replenishment and make sure of all activity of ATM’s. - Quality Control for a new Application or new enhancement - Testing different banking procedures & reports to assure data consistency after system migration and data conversion - Updating Data Base bank for users and application - Supervisor (Section Head) for information technology support for all banking operations & customer service(operation center)
  • Education

    • Bachelor's Degree in accountant and auditing

      Cairo University (CU)

      Jan 1991 - Jan 1995 - 4 yr

    • Bachelor degree of computer science in Computer Science

      high institute of computer

      Jan 1990 - Jan 1994 - 4 yr

    Skills

    • Banking operations
    • Quality Control
    • Microsoft Project
    • Microsoft Excel
    • Microsoft Word
    • Software Testing
    • Customer Service
    • Customer Service

    Languages

    • Arabic

      Fluent
    • English

      Advanced
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