
Kristine Q Malibiran
Executive Secretary / Administrator
Dubai, United Arab EmiratesWork Experience
Administration AssistantFull Time
Masaood John Brown International
Aug 2012 - Present -12 yrs, 10 months
United Arab Emirates , Dubai
- Job Details: Admin Assistant to Core Facilities & ICT Manager. Manage and arrange all travelling requirements for all Senior Managers & Visitors (flights, hotel booking, visa & transport). In addition, manage all travel requirements for all employees in coordination with HR department. Raise purchase orders (PO) and follow up on POs and payments where appropriate. Carry out administrative duties as requested by the management. Ensure proper administration support is given to each requests for confidential information and data from all departments. Working on ad-hoc projects as required by management. Handles all existing vendors for Core Services department (Admin, Travel, Facilities, Maintenance, Security and IT) as well as probing new vendors for further requirements of the organization. Coordinate and manage vendors for all required services and supplies. Analyzing prices, rates and costs of each vendor. Preparing comparison and assessment reports for each vendor and providing recommendations. Maintaining, renewing and processing existing and new contracts of vendors. Manage and conserve senior managements and supervisors expenses. Analysing and auditing expenses with high confidentiality. Resolve administrative problems and inquiries. Record, compile, transcribe and distribute minutes of meetings. Type up and organise general documents. Ensure documents have the correct document references and deadlines are met. Maintain electronic and hard copy filing system. Retrieve documents from filing system. Prepare written responses to routine enquiries. Prepare and modify documents including correspondence, reports, drafts and emails. Organize any social events within the organization. Maintain office supply and grocery inventories. Coordinate maintenance of office equipment. Co-ordinate outgoing documentation by courier maintains register and follows up receipt. Open, sort and distribute incoming correspondence. To ensure that all activities are carried out in a manner consistent with Company’s policy on health, safety, quality and environmental matters in accordance with Company specific procedures.
Shift LeaderFull Time
Fraser Suites Dubai
Feb 2010 - Aug 2012 -2 yrs, 6 months
United Arab Emirates , Dubai
- Job Details:Pre- Opening Team Handled the pre-opening purchasing for food and beverage department including the comparison for each category of food and beverage. Recommended menus and product lists for the food and beverage. Analyzed costs and determined prices of all food and beverages items. Coordinating with the preparation and presentation of foods and beverages. Maintains inventory of food, beverages and related supplies and equipment, including staff uniforms, napkins, tablecloths, cutlery, serving implements and cooking utensils; purchases, inspects and rotates stock. Attend briefing prior to the restaurant opening, be well groomed and equipped with basic aids for operation. Knowledge of all F&B standard operating procedures, quality presentation, and service and products. Knowledge of the area competition, promotional concepts Knowledge of the specialties which will be served in the restaurant Equip oneself with the knowledge of not-available items, menu preparations and presentations. Complete mis-en-place before the shift commences. Clean and polish allotted silverware cutlery, glassware and chinaware. Ensure all equipment is properly utilized. Stock side-board with proprietary sauces, linen and other equipments for service. Check all furniture in the station maintenance. Lay out tables and covers as per standards. Fold napkins into prescribed attractive styles. Equip one-self with orders pads, pencils, waiter cloths, matches and bottle openers. Ensure all areas in the station are clean and organize. Acknowledge returning and regular clients Greet guests on arrival, provide the menu and advise of any specials. Take food and beverage orders and repeat orders, ensuring that the guest gets the right food. Enhance food and beverage sales through the art of suggestive up selling. Develop outlet image through high standards of service to guests. Knowledge of the different conference packages; different table settings Be fully conversant with all hotel facilities and services. Act on special requests. Maintain detailed awareness or information regarding arrivals, their food and beverage preferences, special needs and expected departures of the day. Answer queries on house facilities and places of tourist interest. Maintain confidentiality with regard to guest's personal information. Provide assistance to guests on all matters relating to their stay.
CaptainFull Time
• City Seasons Hotel Dubai
Aug 2008 - Jan 2010 -1 yr, 5 months
United Arab Emirates , Dubai
- Job Details:Under training for food and beverage coordinator. To extend warm and courteous service to guests on telephone and receive their food and beverage orders through effective salesmanship. Take down guest food or beverage order as per guest requirement and display salesmanship to get greater revenue. Welcoming and assisting the guests while entering the restaurant. Managing proper service to guests while dining in the restaurant or coffee shop. Responsible to follow standard operating procedures with regards to service and time. Responsible in tracking of waiters’ errand status in doing an in room dining service and mini bar checking. In charge in the daily linen, food and beverage inventory for both room service and mini bar. Responsible for coffee shop, room service and mini bar cashing and billing. Daily sales report must be done and pass over to accounts department. Handling of cash float for coffee shop, room service and mini bar. Maintaining grooming standards and hygiene at all times.
Telesales SupervisorFull Time
• One Global Contact Center Inc
Nov 2004 - Mar 2008 -3 yrs, 4 months
Philippines , Manila
- Job Details: Outbound Sales USA (T-Mobile &Sprint/Nextel B2B mobile packages) and Australian (Sales/Donations) Account. Deal sealer for corporate and consumer accounts. Promotes professional and personal development of individual team members by administering performance evaluations, training needs, progressive corrective actions, and career opportunity programs. Makes judgments, recommendations, and decisions regarding various options and legal issues involved in the implementation of Company policies and procedures. Provides advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries. Consolidates management reports pertaining to Operations and ensures their timely submission. Build solid productive relationships with all levels of leadership and support teams. Model a positive and can-do attitude for team members and display a knack for grace under pressure while showcasing time management and multi-tasking skills. Processing Cash Advances and Request for Payments. Filing Reports and Important documents. Receiving and routing international and local inbound calls. Liaison of upper management to lower and vice versa. Liaison of agents to different company departments and vice versa. Handles significant documents of upper management. Handling the minutes of meeting.
Education
Bachelor of Science in Commerce major in Business Administartion in Business Administration
University of Santo TomasJan 2000 - Jan 2004 - 4 yr
High School - Other
St. James College of Quezon CityJan 2000