krishnapriya Kadakkottu Bhadraprasad

Public Relations Officer

• Job Details:Handled consumer complaints promptly and effectively, ensuring high levels of customer satisfaction. Managed meter arrangements in the system to maintain accurate billing and record-keeping. Assisted in the management of solar connections, including installation and troubleshooting.

Sales Coordinator

• Job Details:Replaced a sales engineer during their absence, managing submittals for critical commercial and residential projects. Gained knowledge in cable management systems while working closely with technical and production teams. Provided delivery updates and addressed customer queries to maintain smooth operations and client satisfaction. Handled invoice printing, filing, and uploading to maintain accurate and organized records. Coordinated with production teams to align daily production reports with customer requirements. Ensured timely preparation and delivery of quotations, improving client satisfaction. Monitored and created reports on quotations sent, ensuring tracking and follow-ups.

Associate – Data Management

• Job Details:Efficiently managed high volumes more than 100 tickets per day accounting for the highest tickets resolved ensuring compliance with company policy. Handled letter generation and data uploads with 100% quality accounting for the most data handled by any individual a day at peak times. Acquired the skill of completing tasks within deadline and problem-solving skills by resolving the tickets in the specified timeline. Managed to complete given tasks for the team in cases of team member shortage single handed and alongside the team members.