Basic Info

Kareem Abdelrazek

9 years

Giza, Egypt

Master's Degree

Manager

Work Experience

HR Development Manager at Lorenz Snack-World

Experience Details

HR Development Manager

Human Resources, Operations/Management, Education/Teaching

Manager

 Handle training processes.
 Manage HR Specialist.
 Ensure about product knowledge.
 Handle Expansion plans.
 Supervise contracting processes.
 Communicate with international markets agencies.
 Handle recruitment process.


Company Details

Lorenz Snack-World

Cairo, Egypt

101-500 employees

Plastics , Manufacturing

http://www.lorenz-snackworld.com/

Dec 2013 to present (3 years)
Training Specialist at Vodafone Egypt

Experience Details

Training Specialist

Human Resources, Sales/Retail

Manager

 Coach, develop the trainers for better performance vs., their KPIs.
 Assess & report the training process.
 Develop new training techniques to enhance the training outcome and to be more coping with Vodafone Egypt culture.
 In conjunction with Business Performance, ensure the right number of people is trained and available to meet the forecast requirements of skill sets at the right time.
 Actively lead and develop high performing team members that achieve results, develop themselves and those around them, and work as a strong advocate for the customer across the business.
 Responsible for technical trainings (Operating Systems, New Products kick off, Data Base).
 Encourages business to use different learning techniques/tools (shadowing, coaching, self-study, classroom training)
 Understand the retail strategies, priorities and objectives; and ensure learning & development activities are aligned with them.
 Support the delivery of platform and process improvements that have been identified as opportunities to enhance the customer experience when required.
 Support store managers with gap analysis and in identifying the priorities in terms of sales achievement within their teams.
 Develop a culture within the team of passion for the customer, pride in the role and themselves and a hunger for constant improvement.
 Lead and develop a high performing team of people that can provide and meet the strategies of the business and the vision of the company.


Company Details

Vodafone Egypt (multinational)

Giza, Egypt

More then 1000 employees

Telecommunications

www.vodafone.com.eg

Jan 2009 to Dec 2013 (4 years 11 months)
Sr.Retail Advisor at Vodafone Egypt

Experience Details

Sr.Retail Advisor

Sales/Retail

Experienced (Non-Manager)

 Communicate with others in a professional and helpful manner while simultaneously building credibility and rapport.
 Able to clearly and effectively present information through the spoken and written word. Presents assertive
 Sustain eye contact with individuals.
 Organize and schedule tasks, to develop realistic action plans.
 Analyze technical and financial data.
 Strong analytical/problem solving skills.
 Make decisions quickly and take risks, to do so.
 Achievement oriented / goal directed.
 Demonstration of consistent achievement.
 Possess good communication and negotiating skills.
 Present my expertise to the customer using a feature/benefit approach.
 Innovation and participation in general store team and tasks.
 Ensure accurate & smooth day-to-day operation


Company Details

Vodafone Egypt (multinational)

Giza, Egypt

N/A

Telecommunications

Www.vodafone.com.eg

Sep 2007 to Jan 2009 (1 year 4 months)
Customer Care Rep. at Vodafone Egypt

Experience Details

Customer Care Rep.

Customer Service/Support

Student

Handling customers' inquires and complaints.
 Providing internal and external customers with accurate and timely information.
 Seeking out and suggesting process improvements for the betterment of the Customer Operations Department.
 Up selling products, services and promotions.


Company Details

Vodafone Egypt (multinational)

Giza, Egypt

N/A

Telecommunications

www.Vodafone.com.eg

Jun 2006 to Sep 2007 (1 year 3 months)

Education

MBA in Human Resources Management

Education Details

MBA

Human Resources Management

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2011 - 2014
Bachelor of Education English Dep. in Education

Education Details

Bachelor of Education English Dep.

Education

October 6 University, Egypt

C / Good / 65 - 75%

N/A

N/A

October 6 University
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

mansoura military school

Egypt

2002

B / Very Good / 75 - 85%

N/A

mansoura military school
2002

Certifications

Certificate details

Train The Trainers

Apr 2012

N/A

N/A

N/A

Logic Training Consultant

N/A

Training and Courses

Training/Course Details

Advanced English

Jun 2007

AUC

N/A

Training/Course Details

Qualified Export Specialist

Feb 2015

FTTC

N/A

Training/Course Details

Emotional Intelligence

Jul 2010

Vodafone Egypt

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Advanced EnglishAnalyticalArabicBusiness DevelopmentCreativeCustomer Care Rep.Customer ServiceCustomer-orientedEducationEmotional IntelligenceEnglishFootballHR Development ManagerHuman ResourcesHuman Resources ManagementInnovativeInternet SearchMBAManagementManufacturingMarket ResearchMicrosoft OfficePlasticsPresenterQualified Export SpecialistRetailRetail OperationsSalesSiebelSr.Retail AdvisorSupportTelecommunicationsTennisTrain The TrainersTraining And DevelopmentTraining SpecialistTravelingVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Market Research

Market Research

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Siebel

Siebel

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Training and Development

Training and Development

: Expert

: Extreme - I love it!

:

5-7 years

Human Resources Management

Human Resources Management

: Expert

: Extreme - I love it!

:

5-7 years

Retail Operations

Retail Operations

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Presenter, Customer-oriented, Creative, Innovative

Online Presence

Kareem Abdelrazekhttps://www.facebook.com/janah.seeker

Kareem is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Kareem's full profile and find more great talent and professionals to join your team.