Basic Info

Alex Cherian

13 years

SHARJAH, United Arab Emirates

Bachelor's Degree

Senior Management

Work Experience

General Manager at Nattika Beach Resort

Experience Details

General Manager

Hospitality/Hotels/Food Services

Senior Management (e.g. VP, CEO)

 Involved in the day to day business operations of the resort.
 Carrying out inspections of the resort and the services on regular basis.
 Delivering excellent guest service at all times, ensuring guest comfort and safety.
 Ensured that resort is maintained to meticulous standards of cleanliness and maintenance on a daily basis.
 Designed effective and successful sales, pricing and distribution strategy to achieve and enhanced profitability.
 Administered and enforced the resorts policies and procedures.
 Participated in the recruitment and development of all managers and implementing staff training programs.
 Maintaining a positive, cooperative work environment between resort staff and management.
 Preparing annual budget that accurately reflects the resort’s business plan.
 Demonstrating visible operational leadership and management to the resort staff.


Company Details

Nattika Beach Resort

Thrissur, India

101-500 employees

Hospitality/Hotels

www.thenattikabeach.com

Jul 2014 to Oct 2015 (1 year 3 months)
Hotel Manager at Kohinoor Asiana Hotel

Experience Details

Hotel Manager

Hospitality/Hotels/Food Services

Senior Management (e.g. VP, CEO)

 Handling the day to day operations of the Front Office, Reservations, Revenue, Security, Housekeeping, Spa, Engineering, Purchase and Laundry.
 Coordinated functions and activities with the General Manager.
 Interacted with the hotel guests and potential guests.
 Conducted inspections and ensured preventive maintenance is implemented as planned.
 Maintained effective internal communication and meeting structure to ensure optimum teamwork and productivity.
 Using hotel resources to maximize guests’ satisfaction & optimize revenues.
 Resolving guests complaints in a timely and professional matter
 Administering and enforcing hotel policies and procedures.
 Developed and implemented managerial and associates training programs.
 Maintaining a positive, cooperative work environment between hotel staff and management.
 Preparing annual budget of the respective departments that accurately reflects the hotel's business plan.
 Demonstrating visible operational leadership and management to the hotel staff.


Company Details

Kohinoor Asiana Hotel

chennai, India

101-500 employees

Hospitality/Hotels

www.asianahotels.com

Oct 2013 to Jan 2014 (3 months)
Rooms Division Manager at Sheraton Udaipur Palace Resort and Spa

Experience Details

Rooms Division Manager

Hospitality/Hotels/Food Services

Manager

 Handling Front Office, Housekeeping, Security and Spa.
 SPG Champion and GEI Ambassador of the resort.
 Developed, recommended, implemented and manage the Front Office annual budget, forecasts and manning guide in line with hotel’s objectives.
 Assisted in maximizing hotel revenue by controlling room inventory and expenses effectively. Managed the divisional profitability within budgetary guidelines.
 Selected, trained, developed, and managed all reporting associates. Measured their performance and motivated them to bring about excellent performance and ensured efficient running of the departments.
 Implemented company programs and managing the operations of Rooms Division in a manner consistent with local laws and regulations, Starwood policies and procedures, and Sheraton standards to ensure a high level of service quality and guest satisfaction.
 Maintaining and practicing high visibility during peak periods to ensure smooth running of operations, promoted good public relations, have taken corrective actions upon needs and handled guest’s complaints empathetically in order to enhance their experience and maintain a high level of service quality.
 Ensured all associates portray a sense of confidence, pleasing and warm personality along with a welcoming and personalized touch to their profile.


Company Details

Sheraton Udaipur Palace Resort and Spa (multinational)

udaipur, India

101-500 employees

Hospitality/Hotels

www.starwoodhotels.com

Feb 2012 to Sep 2013 (1 year 7 months)
Front Office Manager at Palm Meadows Resort

Experience Details

Front Office Manager

Hospitality/Hotels/Food Services

Manager

 Handling Front Office and Club membership.
 Overlooking areas as Front Desk, Concierge, Travel Desk, Airport Services, Bell Stand and Valet services, Communication Center, Reservations, Business Centre.
 Managing and monitoring training schedules of the Front Office employees.
 Monitoring departmental P&L statements, revenue and budgets.
 Conducting the Rooms orientation program for new joinees in the division.
 Conducting yearly Performance and development plan for executives and staff of the department.
 Constantly work on the inventory control and daily pricing strategy for the hotel in coordination with the Sales Manager and the General Manager.
 Encouraging and driving the up sell process among employees.
 Cost controlling at various levels to ensure departmental profitability.
 Conduct timely departmental trainings.
 Training and passing on various skills and techniques to the managers in the
department.
 Implemented a very structured guest feedback system to ensure corrective action and avoid complaints.


Company Details

Palm Meadows Resort

Bangalore, India

101-500 employees

Hospitality/Hotels

www.palmmeadowsclub.com

Sep 2011 to Feb 2012 (5 months)

Education

Bachelor of Arts in English Literature

Education Details

Bachelor of Arts

English Literature

Jai Narain Vyas University, India

C / Good / 65 - 75%

History Sociology

N/A

Jai Narain Vyas University
1995 - 2000
Bachelor of Arts in English Literature

Education Details

Bachelor of Arts

English Literature

Jai Narain Vyas University, India

C / Good / 65 - 75%

History Sociology

N/A

Jai Narain Vyas University
1995 - 2000
High School - Other

High School Details

Other

St. Anne's Higher Secondary School

India

1995

C / Good / 65 - 75%

N/A

St. Anne's Higher Secondary School
1995

Certifications

Certificate details

Certified Rooms Division Executive

Jul 2008

85 out of 100

N/A

N/A

American Hotel and Lodging Institute

N/A

Certificate details

Managing Front Office Operations

Nov 2004

82 out of 100

N/A

N/A

American Hotel and Lodging Institute

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

BudgetCertified Rooms Division ExecutiveCommunication SkillsConflict ResolutionEnglish LiteratureFood ServicesFront Office ManagerGeneral ManagerGuest Relation ManagementHospitalityHospitality ManagementHotel ManagerHotelsInventory ControlManaging Front Office OperationsOperation ManagementProblem SolvingRooms Division ManagerSheraton Udaipur Palace Resort And SpaStaff ManagementTeam BuildingTraining

Self-assesed Skills

Fields of Expertise

Hospitality Management

Hospitality Management

: Expert

: Extreme - I love it!

:

More than 7 years

Operation Management

Operation Management

: Expert

: Extreme - I love it!

:

5-7 years

Budget

Budget

: Expert

: Extreme - I love it!

:

More than 7 years

Inventory Control

Inventory Control

: Expert

: Extreme - I love it!

:

More than 7 years

Guest Relation Management

Guest Relation Management

: Expert

: Extreme - I love it!

:

More than 7 years

Problem Solving

Problem Solving

: Expert

: Extreme - I love it!

:

More than 7 years

Conflict Resolution

Conflict Resolution

: Expert

: Extreme - I love it!

:

More than 7 years

Team Building

Team Building

: Expert

: Extreme - I love it!

:

More than 7 years

Staff Management

Staff Management

: Expert

: Extreme - I love it!

:

More than 7 years

Training

Training

: Expert

: Extreme - I love it!

:

More than 7 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Online Presence

https://www.linkedin.com/in/alex-cherian-0b46a9bhttps://www.facebook.com/alex.cherian.10

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