Karim Mohamed Montasser

Customer RelationFull Time

• Job Details: Manage the route of account management activities.  Provide merchants with value added services such as promotional services like SMS, emails...etc  Manage relationships with merchants to ensure merchant satisfaction.  Set the route to visit participated merchants to ensure their satisfaction and provide them with the periodic reports.  Provide merchant with various types of periodical analytical reports  Work closely with merchants in developing strategic initiatives which will boost transactions  Working on marketing campaigns with merchants.

SupervisorFull Time

• Job Details: Responsible of Smart card Project with Aviation Information Technology Company (A.V.I.T) in three cities (Cairo, Giza, 6 of October)  Supervision of its branches.  Responsible of Managing a Team (50 persons).  Responsible for Installation team which install Point of Sale (P.O.S) at Merchants.  Responsible for Technical Support for the Technicians and customer training  Responsible for archiving the Monthly and Yearly plan.  Responsible for Technical Support for the call centre if they found a New problems