
Kudzai Munoriarwa
Customer Relatioship Manager (Banking)
Harare, ZimbabweWork Experience
Credit AnalystFull Time
CBZ Bank
Mar 2007 - Present -18 yrs, 3 months
Zimbabwe , Harare
- Job Details:Credit Analyst | 01 January 2011 – to date CBZ Bank Ltd | CBZ Place, 7 Selous Avenue, Harare Duties Involved: - Selling the bank’s products to new and existing clients and guarding the bank’s market share jealously Analyzing of business proposals and recommending for/against funding by the bank Writing of business reports on performance of clients Writing client visit reports for top management to assess the quality of existing relationships. Planning and organizing meetings for attendance by the bank’s management and clients Daily monitoring of facility accounts to ensure they operate within limit Enforcing compliance with facility approval terms Enhancing bank-client relationships through client visits and constant communication Attending to customers’ queries and solving them timeously Ensuring full collection of revenue on services rendered Generate new business for the bank Monitoring Mukuru.com and funding branches’ suspense accounts Bank Teller | 15 October 2010 – 31 December 2010 CBZ Bank Ltd | 60 Union Avenue, Harare Duties Involved: - Accepting cash deposits from clients Issuing withdrawals to customers Effecting cross currency transactions for clients Collecting revenue on all transactions Attending to customer queries and solving them timeously Monitoring the ATM Selling bank’s products to existing and new clients Any other duty as assigned by my superior IT Relief Assistant | 1 April 2010 – 15 October 2010 CBZ Bank Ltd | 60 Union Avenue, Harare Duties Involved: - Monitoring the anti-virus server Installation of the anti-virus on client stations Attending to queries by users Monitoring the mail server Installation of applications on users’ machines Configuring new machines for bank’s applications Any other duty as assigned by my superior Operations Clerk |18 November 2007 – 1 April 2010 CBZ Bank Ltd | 60 Union Avenue, Harare Duties Involved: - Processing of Internal transfers Processing of RTGS payments Processing of Outgoing Telegraphic Transfers Processing of Bank Cheques Attending to customer queries Any other duty my superior assigns me KYC Clerk| September 2007 – November 2007 Stanbic Bank | Belgravia Branch, Harare Duties Involved: - Educating clients on KYC (Know Your Customer) and its benefits to the banking sector Separating KYC compliant accounts from non-compliant ones Collecting identification documents from clients whose accounts were non-compliant Freezing non-compliant accounts until documentation was submitted
Education
Msc in Strategic Management and Corporate Governance
Midlands State UniversityJan 2012 - Jan 2014 - 2 yr
Bachelor's Degree in Business Management and Information Technology
Catholic University in ZimbabweJan 2004 - Jan 2007 - 3 yr
High School - Other
Marist Brothers NyangaJan 2003
Skills
Languages
English
Fluent
Training & Certifications
Diploma in Business Leadership
Zimbabwe Institute of Management·2010Customer Relationship Management
University of Zimbabwe·2009Diploma in Banking
Institute of Bankers Zimbabwe·2007