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Kudzai Munoriarwa

Customer Relatioship Manager (Banking)

Harare, Zimbabwe

Work Experience

  • Credit AnalystFull Time

    CBZ Bank

    Mar 2007 - Present -18 yrs, 3 months

    Zimbabwe , Harare

    • Job Details:Credit Analyst | 01 January 2011 – to date CBZ Bank Ltd | CBZ Place, 7 Selous Avenue, Harare Duties Involved: - Selling the bank’s products to new and existing clients and guarding the bank’s market share jealously Analyzing of business proposals and recommending for/against funding by the bank Writing of business reports on performance of clients Writing client visit reports for top management to assess the quality of existing relationships. Planning and organizing meetings for attendance by the bank’s management and clients Daily monitoring of facility accounts to ensure they operate within limit Enforcing compliance with facility approval terms Enhancing bank-client relationships through client visits and constant communication Attending to customers’ queries and solving them timeously Ensuring full collection of revenue on services rendered Generate new business for the bank Monitoring Mukuru.com and funding branches’ suspense accounts Bank Teller | 15 October 2010 – 31 December 2010 CBZ Bank Ltd | 60 Union Avenue, Harare Duties Involved: - Accepting cash deposits from clients Issuing withdrawals to customers Effecting cross currency transactions for clients Collecting revenue on all transactions Attending to customer queries and solving them timeously Monitoring the ATM Selling bank’s products to existing and new clients Any other duty as assigned by my superior IT Relief Assistant | 1 April 2010 – 15 October 2010 CBZ Bank Ltd | 60 Union Avenue, Harare Duties Involved: - Monitoring the anti-virus server Installation of the anti-virus on client stations Attending to queries by users Monitoring the mail server Installation of applications on users’ machines Configuring new machines for bank’s applications Any other duty as assigned by my superior Operations Clerk |18 November 2007 – 1 April 2010 CBZ Bank Ltd | 60 Union Avenue, Harare Duties Involved: - Processing of Internal transfers Processing of RTGS payments Processing of Outgoing Telegraphic Transfers Processing of Bank Cheques Attending to customer queries Any other duty my superior assigns me KYC Clerk| September 2007 – November 2007 Stanbic Bank | Belgravia Branch, Harare Duties Involved: - Educating clients on KYC (Know Your Customer) and its benefits to the banking sector Separating KYC compliant accounts from non-compliant ones Collecting identification documents from clients whose accounts were non-compliant Freezing non-compliant accounts until documentation was submitted
  • Education

    • Msc in Strategic Management and Corporate Governance

      Midlands State University

      Jan 2012 - Jan 2014 - 2 yr

    • Bachelor's Degree in Business Management and Information Technology

      Catholic University in Zimbabwe

      Jan 2004 - Jan 2007 - 3 yr

    • High School - Other

      Marist Brothers Nyanga

      Jan 2003 

    Skills

    • Microsoft Office
    • Credit Administration
    • Relationship Management
    • Debt monitoring and collection
    • Internet Research

    Languages

    • English

      Fluent

    Training & Certifications

    • Diploma in Business Leadership

      Zimbabwe Institute of Management·2010
    • Customer Relationship Management

      University of Zimbabwe·2009
    • Diploma in Banking

      Institute of Bankers Zimbabwe·2007
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