Khaled Mohamed

Operations DirectorFull Time

• Job Details:Responsible of more than 6000 FTE delivering end to end customer care services (in bound, outbound, back office, chat & social media,….etc) in more than 15 languages from 7 Sites in Egypt, Dubai and Warsaw. Responsibility covering strategy design & execution, P&L management, customer relationship, growth and customer experience strategy.

Head of International Customer Services Full Time

• Job Details:Build and execute VIS strategy to provide value added services to VF opcos in the area of customer care operations through high quality services and cost efficiency. Leading a team of 3000+ personnel generating 300+m per annual, providing end to end Customer Care service for UK,IE,DE,ES,IT and EG Applying Best Practice Sharing, training, process improvement, project management, planning& reporting and work force management. Leading CRM activities through direct and periodic communications with all stake holders in opcos and group functions Leading the commercial activities including pricing, negotiation, contractual agreement and invoicing. Work in a highly successful department striving to maintain the leadership in quality delivery, achieve double digit growth for the next years and to become the benchmark for the BPO industry.

Head of Enterprise Account Management & Data SupportFull Time

• Job Details:Leading a customer care team of 650 FTE, covering the following; - End to End Enterprise Customer service including service fulfillments, activation, collection, complaint and retention -End to End ADSL operations, starting from service request, physical installation, and after installation support -Technical support for SDSL service and VPN for Enterprise customers -Visa appointment service for US and Schengen embassies -Vodafone Directory Assistant Operations. Managing all communication with stakeholders such as Commercial, Finance, Technology and HR Managing all external relations with embassies.