
kirlus micheal amen
Test Platform Engineer | DevOps
Warraq, Giza, EgyptWork Experience
Test Platform Engineer | DevOpsFull Time
- Job Details:• OpenShift Administration o Manage and administer OpenShift for hosted applications, with a focus on ACE (App Connect Enterprise), IBM MQ, and ESB (Enterprise Service Bus). o Ensure the smooth deployment, scaling, and maintenance of applications within the OpenShift environment. o Monitor cluster health and performance, identifying and resolving issues. • Middleware Expertise: o Proficient in IBM MQ and IBM Appliance MQ middleware technologies. o Manage and configure MQ queues, channels, and applications. o Monitor MQ performance and troubleshoot issues. o Integrate MQ with other enterprise applications and systems. • Server Administration: o Manage the implementation, maintenance, and performance tuning of Linux, Aix, and Windows servers. o Proactively identify and address performance bottlenecks, ensuring a high level of system responsiveness. • T24 Core Banking System Deployments and COB Process: o Execute T24 core banking system deployments, ensuring accuracy and adherence to best practices. o Perform the COB (Close of Business) process efficiently, guaranteeing the reliability and integrity of banking system operations. o Collaborate with stakeholders to prepare for deployments. • CIB Project Resource Management: o Identify and allocate necessary resources (hardware, software, personnel) to meet CIB project testing requirements. o Develop and maintain test environments for CIB projects. o Coordinate with developers and testers to resolve resource issues o validate the runbook received from vendor of the new projects of CIB
IT Service Desk EngineerFull Time
Commercial International Bank
Nov 2020 - Present -4 yrs, 7 months
Egypt , Giza
- Job Details:● Provide single point of contact for CIB end users regarding IT incidents and requests through phone calls, online tickets, mail to resolve. ● Monitoring of VDI platform with various client tools. 1. Support VDI End-User Sessions 2. Ensuring virtual sessions are working as intended 3. Handling IT-VDI related requests or inquiries received by client helpdesk 4. Addresses all technical questions around VDI and Citrix ● Perform technical troubleshooting and problem resolution of more than 50 tickets per day including Client computing applications, networking, hardware ● Take ownership of users’ interactions/incidents, follow up on the status of problems on behalf of the user. ● Escalate out of service desk scope incidents to relevant of IT departments. ● Participate in team projects that enhance the quality or efficiency of IT support
It SpecialistFull Time
3M
Apr 2020 - Present -5 yrs, 2 months
Egypt , Cairo
- Job Details:Troubleshooting and resolve PC and network problems. Perform hardware and software installation. Maintain database backup and recovery. Advanced knowledge of Windows, Anti-virus & Maleware, software.
Education
Bachelor's Degree in business administration
Helwan UniversityJan 2014 - Jan 2018 - 4 yr
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Polynomial Regression, R, and ggplot
Udemy·2018R, ggplot, and Simple Linear Regression
Udemy·2018Data Science Foundations - Level 2
IBM·2018Data Science for Business - Level 1
IBM·2018Introduction to R Course
DataCamp·2018Data Science Foundations - Level 1
IBM·2018Building Apps with xamarin
Microsoft Virtual Academy ·2017Microsoft virtual academy (C# Fundamentals)
Microsoft virtual academy ·2017(Java Concepts)
Ministry Of Defense (ITI)·2016Bank Blom Internship (IT Development)
Bank Blom Internship ·2016Diploma in (Business Administrations)
IATD·2015business diploma
nevida center·2015