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kirlus micheal amen

Test Platform Engineer | DevOps

Warraq, Giza, Egypt

Work Experience

  • Test Platform Engineer | DevOpsFull Time

    Cib

    Feb 2023 - Present -2 yrs, 4 months

    Egypt , Giza

    • Job Details:• OpenShift Administration o Manage and administer OpenShift for hosted applications, with a focus on ACE (App Connect Enterprise), IBM MQ, and ESB (Enterprise Service Bus). o Ensure the smooth deployment, scaling, and maintenance of applications within the OpenShift environment. o Monitor cluster health and performance, identifying and resolving issues. • Middleware Expertise: o Proficient in IBM MQ and IBM Appliance MQ middleware technologies. o Manage and configure MQ queues, channels, and applications. o Monitor MQ performance and troubleshoot issues. o Integrate MQ with other enterprise applications and systems. • Server Administration: o Manage the implementation, maintenance, and performance tuning of Linux, Aix, and Windows servers. o Proactively identify and address performance bottlenecks, ensuring a high level of system responsiveness. • T24 Core Banking System Deployments and COB Process: o Execute T24 core banking system deployments, ensuring accuracy and adherence to best practices. o Perform the COB (Close of Business) process efficiently, guaranteeing the reliability and integrity of banking system operations. o Collaborate with stakeholders to prepare for deployments. • CIB Project Resource Management: o Identify and allocate necessary resources (hardware, software, personnel) to meet CIB project testing requirements. o Develop and maintain test environments for CIB projects. o Coordinate with developers and testers to resolve resource issues o validate the runbook received from vendor of the new projects of CIB
  • IT Service Desk EngineerFull Time

    Commercial International Bank

    Nov 2020 - Present -4 yrs, 7 months

    Egypt , Giza

    • Job Details:● Provide single point of contact for CIB end users regarding IT incidents and requests through phone calls, online tickets, mail to resolve. ● Monitoring of VDI platform with various client tools. 1. Support VDI End-User Sessions 2. Ensuring virtual sessions are working as intended 3. Handling IT-VDI related requests or inquiries received by client helpdesk 4. Addresses all technical questions around VDI and Citrix ● Perform technical troubleshooting and problem resolution of more than 50 tickets per day including Client computing applications, networking, hardware ● Take ownership of users’ interactions/incidents, follow up on the status of problems on behalf of the user. ● Escalate out of service desk scope incidents to relevant of IT departments. ● Participate in team projects that enhance the quality or efficiency of IT support
  • It SpecialistFull Time

    3M

    Apr 2020 - Present -5 yrs, 2 months

    Egypt , Cairo

    • Job Details:Troubleshooting and resolve PC and network problems. Perform hardware and software installation. Maintain database backup and recovery. Advanced knowledge of Windows, Anti-virus & Maleware, software.
  • Customer Service Internship

    NATIONAL BANK OF EGYPT

    Aug 2017 - Sep 2017 -1 month

    Egypt , Giza

    • Education

      • Bachelor's Degree in business administration

        Helwan University

        Jan 2014 - Jan 2018 - 4 yr

      Skills

      • RHCSA
      • OpenShift
      • Linux System Administration
      • WebSphere MQ
      • IBM WebSphere
      • t24

      Languages

      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • Polynomial Regression, R, and ggplot

        Udemy·2018
      • R, ggplot, and Simple Linear Regression

        Udemy·2018
      • Data Science Foundations - Level 2

        IBM·2018
      • Data Science for Business - Level 1

        IBM·2018
      • Introduction to R Course

        DataCamp·2018
      • Data Science Foundations - Level 1

        IBM·2018
      • Building Apps with xamarin

        Microsoft Virtual Academy ·2017
      • Microsoft virtual academy (C# Fundamentals)

        Microsoft virtual academy ·2017
      • (Java Concepts)

        Ministry Of Defense (ITI)·2016
      • Bank Blom Internship (IT Development)

        Bank Blom Internship ·2016
      • Diploma in (Business Administrations)

        IATD·2015
      • business diploma

        nevida center·2015
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