Basic Info

Shadi Kindsvater

7 years

Dublin, Ireland

Master's Degree

Experienced

Work Experience

Business Consultant at Google

Experience Details

Business Consultant

Business Development

Manager

N/A


Company Details

Google (multinational)

Dublin, Ireland

More than 1000 employees

Marketing and Advertising

N/A

Apr 2016 to present (8 months)
Group Learning and Development Manager at Digicel Pacific Group

Experience Details

Group Learning and Development Manager

Human Resources

Manager

• Developed surveys to identify training needs based on projected production processes and changes.
• Achieved 20% increase in training hours across the pacific region.
• Managed all exempt employee coaching, training and performance improvement actions.
• Trained staff during demonstrations, meetings, conferences and workshops.
• Recruited 120 Employees for different departments: Finance, Business development, Contact Centre, HR, training, technical and sales.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to targets. Achieved 6% growth in overall company KPIs.
• Trained new hires, created and facilitated induction programmes for technical and non-technical staff.
• Reviewed and edited all training materials for accuracy and policy compliance.
• Planned the corporate annual summer and holiday events, which included team building-based training initiatives. Outcome: Evidence through surveys that Employees are more satisfied with their job, more engaged and therefore less employee turnover.
• Communicated all learning and performance objectives, schedules and training assessments to upper management.
• Planned & scheduled all learning and development activities in the south pacific.
• Ad-hoc tasks supporting the wider HR function.


Company Details

Digicel Pacific Group (multinational)

Port Moresby, Papua New Guinea

More than 1000 employees

Telecommunications

www.digicelpacific.com

Dec 2014 to Aug 2015 (8 months)
Senior Technical Consultant - AppleCare at Apple Inc.

Experience Details

Senior Technical Consultant - AppleCare

Customer Service/Support, IT/Software Development, Engineering - Telecom/Technology

Experienced (Non-Manager)

• Provided IT support to non-technical personnel within the business.
• Managed call flow and responded to technical support needs of customers.
• Met and exceeded company sales and productivity goals for 2013/15.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Identified and solved technical issues with a variety of diagnostic tools.
• Resolved problems with malfunctioning products.
• Remained up-to-date on the latest technologies and solutions applicable to company products.
• Shadowed employees to determine an accurate description of the duties and skills required for each position.
Responsibilities as Back up Manager:
• Provided accurate, specific and timely performance feedback for KPIs.
• Identified individual development needs with appropriate training.
• Fostered an environment that encouraged continuous process improvements.
• Effective liaison between agents and internal departments.
• Devised and published metrics to measure the organisation's success in delivering world class customer service.
Responsibilities during OD interventions:
• Resolved employee-related disputes through proactive communication.
• Built a comprehensive talent management strategy.
• Acted as liaison between employees and upper management to resolve problems and clarify benefits.


Company Details

Apple Inc. (multinational)

Cork, Ireland

More than 1000 employees

Consumer Electronics , Information Technology Services, Human Resources

www.apple.com

Jul 2012 to Dec 2014 (2 years 5 months)
International Accounts Trainer at Vodafone International Services

Experience Details

International Accounts Trainer

Education/Teaching, Human Resources, Training/Instructor

Manager

• Trained new hires to perform cross-training exercises with experienced workers.
• Organised and edited training manuals, multimedia visual aids and other educational materials.
• Conducted orientation sessions and organised on-the-job training for new hires.
• Coordinated ongoing technical training and personal development classes for staff members.
• Hired employees and initiated the new hire paperwork process.
• Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.
• Developed and facilitated job recruitment fairs.
• Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.
• Screened all applicants based on their qualifications and background.
• Directed all phases of the newly acquired post paid project for Vodafone Germany. Managed call centre from initial start-up to full operational status.
• Oversaw call centre employees to ensure customer satisfaction goals were consistently met.
• Acted as deputy training manager during the absence of the training manager.


Company Details

Vodafone International Services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg/vodafoneportalWeb/en/P19201651461361728062647

Jul 2010 to Jul 2012 (2 years)
International Accounts Advisor – German Account at Vodafone International Services

Experience Details

International Accounts Advisor – German Account

Customer Service/Support, IT/Software Development

Entry Level

• Identified chronic customer issues by creating and maintaining customer complaint log.
• Referred unresolved customer grievances to designated departments for further investigation.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.
• Managed high call volume with tact and professionalism.
• Acted professionally and patiently when addressing negative customer feedback.
• Met or exceeded service and quality standards during every review period.


Company Details

Vodafone International Services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Information Technology Services

http://www.vodafone.com.eg/vodafoneportalWeb/en/P19201651461361728062647

Jan 2010 to Jul 2010 (6 months)
Business Development Specialist at Q-Forms Egypt

Experience Details

Business Development Specialist

Sales/Retail

Experienced (Non-Manager)

• Set up and maintained global account management and reporting tools and processes.
• Presented innovative digital media marketing presentations to executive decision makers.
• Quoted prices, credit terms and other bid specifications.
• Achieved triple digit year-over-year growth in territory business base accounts.
• Developed and implemented value-added strategies for corporate apparel to increase profitability.
• Organised focus groups to design the best marketing strategy for product offerings.
• Created new revenue streams by cultivating successful partnerships with Sheraton, Steigenberger and Hilton, worth £ 2M revenue within 2 years.


Company Details

Q-Forms Egypt

Cairo, Egypt

11-50 employees

Apparel and Fashion , Business Supplies and Equipment , Hospitality/Hotels

www.qforms.com

Jul 2007 to Jan 2010 (2 years 6 months)

Education

MA in Learning and Organizational Development

Education Details

MA

Learning and Organizational Development , Human Resource Development

University College Cork, Ireland

B / Very Good / 75 - 85%

N/A

N/A

University College Cork
2012 - 2014
B.A. in Mass Communication

Education Details

B.A.

Mass Communication

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2007 - 2008
High School - American diploma

High School Details

American diploma

Rajac American Highschool

Egypt

2007

A / Excellent / 85 -100%

N/A

Rajac American Highschool
2007

Certifications

Certificate details

Forte Assessment Practitioner

Mar 2015

N/A

N/A

N/A

The Forte Institute - UK

N/A

Certificate details

Myers-Briggs Typology Indicator Practitioner

Apr 2013

N/A

N/A

N/A

University College Cork, Ireland

N/A

Certificate details

Associate Consultant

Sep 2013

N/A

N/A

N/A

Irish Institute of Training & Development, Ireland

N/A

Certificate details

Presenting with Impact

Aug 2010

N/A

N/A

N/A

Harvard Business Publishing

N/A

Certificate details

Diploma in General Economics

Mar 2009

N/A

N/A

N/A

Industries and Commerce Chamber RLP, Germany

N/A

Training and Courses

Training/Course Details

Coaching, Mentoring and Training

Aug 2010

Vodafone Training Factory

N/A

Training/Course Details

Train the Trainer

Aug 2010

Vodafone Training Factory

N/A

Training/Course Details

Apple Solutions & Sales Professional

Jan 2013

Apple Inc

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopApparel And FashionApple Inc.Apple Solutions & Sales ProfessionalArabicAssociate ConsultantBusinessBusiness ConsultantBusiness DevelopmentBusiness Development SpecialistBusiness Supplies And EquipmentCall CenterCoaching, Mentoring And TrainingCommunicatorConsumer ElectronicsCurriculum DesignCustomer ServiceDigicel Pacific GroupDiploma In General EconomicsDrawingERPEnglishForte Assessment PractitionerGermanGoogleGroup Learning And Development ManagerHard WorkerHospitalityHotelsHuman Resource DevelopmenHuman Resource DevelopmentHuman ResourcesITInformation Technology ServicesInternational Accounts Advisor German AccountInternational Accounts TrainerLearningLearning And Organizational DevelopmentMac OSMarketing And AdvertisingMass CommunicationMicrosoft OfficeMyers-Briggs Typology Indicator PractitionerOrganizational DevelopmentPresenterPresenting With ImpactProblem SolverPsychometric TestingReadingRetailSalesSalesforceSenior Technical Consultant - AppleCareSoftware DevelopmentSupportTeam PlayerTechnolgiesTelecommunicationsTrain The TrainerTrainingTravellingVodafone International Services

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Mac OS

Mac OS

: Expert

: Extreme - I love it!

:

3-5 years

ERP

ERP

: Expert

: Extreme - I love it!

:

1-3 years

Salesforce

Salesforce

: Intermediate

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: High

:

3-5 years

Fields of Expertise

Training

Training

: Expert

: Extreme - I love it!

:

3-5 years

Curriculum design

Curriculum design

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Call Center

Call Center

: Advanced

: High

:

3-5 years

Human Resource Developmen

Human Resource Developmen

: Advanced

: Extreme - I love it!

:

1-3 years

Organizational Development

Organizational Development

: Advanced

: Extreme - I love it!

:

1-3 years

Psychometric testing

Psychometric testing

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Hard worker, Presenter, Problem Solver, Team Player

Online Presence

https://ie.linkedin.com/in/shadikindsvater

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