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Kinan Mando

Systems & Support Engineer at Smart Technology Solutions

Jeddah, Saudi Arabia

Work Experience

  • Systems & Support EngineerFull Time

    Smart Technology Solutions

    May 2012 - Present -13 yrs, 1 month

    Saudi Arabia , Jeddah

    • Job Details:Configure Windows Server 2008 & 2012 and managing Active Directory 2008, DNS, and DHCP and Hyped-V. Configure Exchange 2010,2013, Mailbox, Hub Transport, Client Access Roles and troubleshooting. Configure TMG Server and troubleshooting and create access rules for clients and servers. Manage and configure SonicWall router likes forward, firewall rules, filtering traffic, VPN, DNS, DHCP, Configure Windows SBS (Small Business Server) and troubleshooting. Remote support and remote fixing for issues (response and total time). Enhancing work Flow in ConnectWise (Our Work Flow and ticketing system)
  • Technical SupportFull Time

    NewBoy

    Feb 2011 - Jan 2012 -11 months

    Saudi Arabia , Jeddah

    • Job Details:Manageing Active Directory 200
  • IT & Network SupportFull Time

    Creation Learning Center

    Aug 2007 - Jan 2011 -3 yrs, 5 months

    Syria , Homs

    • Job Details:Administering and Troubleshooting problems of Local printers and Network printers Device driver installation, device configuration and trouble shooting skills on the Microsoft Windows Operating Systems. Assembling and troubleshooting Personal Computers. Install and prepare all computers in the center. Install all programming software. Install and troubleshoot the network in the center
  • Education

    • Bachelor's Degree in Engineering Management Information System

      Teshreen University

      Jan 2007 - Jan 2013 - 6 yr

    Skills

    • IT Support
    • Network Administration
    • Windows Server
    • Exchange 2010
    • Windows Server
    • Windows Server
    • Microsoft Lync
    • Exchange 2013

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Microsoft Certified Solutions Associate (MCSA 2008)

      Microsoft·2014
    • Microsoft® Certified Technology Specialist

      Microsoft·2013
    • Microsoft Certified Systems Engineer (MCSE 2003)

      Microsoft·2010
    • Microsoft Certified Systems Administrator (MCSA 2003)

      Microsoft·2010
    • Cisco Certified Network Associate (CCNA)

      2009
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