KK
khyati kansara
Analyst (L&D) at Accenture Solutions Private Ltd.
Dubai, United Arab EmiratesWork Experience
Accenture Solutions Private Ltd.
Oct 2017 - Present -7 yrs, 2 months
India
- Job Details:Handled website maintenance, including backend content management and design, to improve user experience and consistency. Created process workflows and project documents (OSD, FAQ, DPD, SOP) for clear communication of procedures. Conducted UAT for new tools, ensuring smooth integration and functionality. Developed test scripts and user stories for efficient testing and implementation. Led automation presentations, mentored new recruits, and resolved technical issues to ensure team success. Managed communication for program enrollments, transitions, exams and results, ensuring stakeholder satisfaction. Led brainstorming sessions to identify and implement process improvements, reducing bottlenecks. Delivered presentations and reports to effectively communicate project status and outcomes. Provided query resolution through the program mailbox and ServiceNow. Recorded voiceovers and created instructional videos for internal platforms to enhance training and communication.
Aditya Birla Sun Life Ltd.
May 2015 - Oct 2017 -2 yrs, 5 months
India
- Job Details:Collaborated with the L&D team to design and develop tailored training modules to meet organizational needs. Created and managed learning courses on the LMS for effective training delivery. Provided reporting and administrative support to the L&D team, ensuring smooth training operations. Managed sourcing initiatives and invoice processes, ensuring timely and accurate financial documentation. Supported trainers with product knowledge, competitive analysis, and market insights to improve training quality. Contributed to the development and implementation of training initiatives to drive continuous improvement. Coordinated with external vendors to ensure accurate preparation and timely delivery of training materials. Worked with procurement and legal teams to draft and finalize training contract agreements. Oversaw the production and distribution of training materials to centers, ensuring timely delivery. Managed and addressed customer queries by monitoring generic mailboxes for efficient resolution.
Education
Bachelor's Degree in Accounting and Finance
Mumbai UniversityJan 2011 - Jan 2014 - 3 yr
Skills
- Project Coordination
- Content Development and Management
- people and Stakeholder Management
- Coaching and mentoring
- User Acceptance Testing and Documentation
- Critical thinking and problem solving
- Project and Vendor Management
- Learning Management System (LMS)
- Quick Learner
- Relationship Building and Query Resolution
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Languages
English
BeginnerGujarati
BeginnerHindi
BeginnerMarathi
Beginner