Kholoud Mohamed Abou Ouf

Campaign management specialistFull Time

Marketing specialistFull Time

• Job Details:• Attacking high end users customers. • Attract new customers to increase Mobinil market share. • Participate in achieving the assigned targets and business plan. • Implement the department workflow to maximize efficiency and quality. • Introduce superior quality service and solving customer's problems immediately. • Establish and maintain effective working relationships with co-workers, supervisor and other colleagues. • Prepare the necessary data needed for measuring business performance and plan for enhancement. • Get customers feedback about Company service and products and submit to the concerned departments.

Retail RepresentativeFull Time

• Job Details:• Handle customers' inquiries & complains in a positive manner • Communicate effectively with other departments in order to provide the required customer service standards. • Provide Consumer and enterprise Customer Care activities: New activation, Sim Swap, E-top up, Redemption, Data Entry, Wrong recharge, Wrong Data, Fraud handling, Introduce Value Added Services to customers, RTB, Conversions (from any rate plan to any other rate plan), Change of ownership, Complains handling, Bill payment, Retention/churn, cash refund (negative balance, security deposit). • Grant high quality of after sales service. • Provide excellent knowledge of all Vodafone’s services, products, offers & promotions. • Achieve the required SL & IVR targets • High awareness of the competition updates in products & services with high ability of comparing. • Implementing and maintaining the friendly expert attitude with all customers at all times. • First Visit Resolution implementation. • Promote, demonstrate, sell, activate & troubleshoot Vodafone services & products: • Achieve the agreed sales targets for the different consumer and enterprise products & services • Increase sales transaction ratio • Up-sell and cross-sell Vodafone products & services. • Improve the quality of sales as well as the closure rate while maintaining customers ‘data base. • Handle cash, credit, cheques and withholding tax. • Decrease the cash variance month over month. • Adherence to all cash operation policies & procedures. • Handle cash, credit, cheques and withholding tax. • Decrease the cash variance month over month. • Adherence to all cash operation policies & procedures. Using all applications and tools (Wincash, Siebel, C-Cate E-top up, Visa machine, DSS, intranet, internet) • Handling all required paper work (contracts & forms quality, filing, archiving) • Accurate inventory control and stock take handling. • Maintaining store’s look and feel (cleanliness, displays, brochures) • Reporting daily bank accounts. • Mentoring new hires after training • Providing full support to the new hires to insure excellent performance.