Kholoud Ragab Mahmoud
Operations Supervisor at Teleperformance Egypt
Haram, Giza, EgyptWork Experience
Operations SupervisorFull Time
Teleperformance Egypt
Oct 2018 - Present -6 yrs, 8 months
- Job Details:Leading a team of interpreters. Responsible of their motivation, development and numbers.
Medical InterpreterFull Time
Language Line Solutions
Mar 2017 - Sep 2018 -1 yr, 6 months
Egypt , Giza
- Job Details:Working as an over the phone interpreter, helping to facilitate communication between Arabic speaking refugees and citizens and English speaking clients in USA, UK and Canada. Handling mainly medical calls along with the interpretation for governmental, banking, insurance and customer service matters.
Customer Service RepresentativeFull Time
Teleperformance Egypt
Jul 2016 - Mar 2017 -8 months
Egypt
- Job Details:Helping customers confirm, cancel, modify or verify billing of their reservations. Help customers understand policies of the travel agency and vendors. The job mainly needs patience, consistency and the ability to work under pressure.
Education
BA in English Language and Literature, Faculty of Arts
Cairo University (CU)Jan 2012 - Jan 2016 - 4 yr
High School - Thanaweya Amma
Umm Al-Abtal Secondary School for GirlsJan 2012
Languages
English
FluentGerman
Intermediate