kholoud abdel razek refaee

Elgallad Furniture

• Hr SpecialistFull Time

  Aug 2023 - Present -1 yr, 10 months

  Egypt , Cairo
• Customer Service Specialist.Full Time

  Feb 2021 - Aug 2023 -2 yrs, 6 months

  Egypt , Cairo

  • Job Details:- answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, and obtain customer feedback - Record, revise and report payments and account balances to management - Create task lists and coordinate with management (with updates) - Create schedules and necessary managerial paperwork - Additional secreterial work may be required - Make weekly statistics about clients visits and sales percentage . -make follow up calls with client after sales to take their feedback and solve their problems to ensure customer satisfaction.